SWCP Support Wiki - User contributions [en]

https://wiki.swcp.com/w/api.php?action=feedcontributions&feedformat=atom&user=Bill SWCP Support Wiki - User contributions [en] 2026-10-06T20:49:28Z User contributions MediaWiki 1.45.1 https://wiki.swcp.com/w/index.php?title=KB_380&diff=942 KB 380 2008-12-12T00:24:06Z

<p>Bill: /* Resolution */</p> <hr /> <div>===How come the domain I want isn't available?===<br /> Article:380<br /> Created:2005-03-31 10:56:48<br /> Categories:<br /> General Concepts<br /> Domain names/DNS<br /> <br /> ====Question or Symptom====<br /> There's no website on it.<br /> <br /> <br /> ====Resolution====<br /> There are a number of reasons why someone might own a domain, but not have a<br /> website installed using it.<br /> <br /> * They may be holding the domain for future business.<br /> * They may be in the process of developing a web site.<br /> * They may be using the domain for email only and never have a web site associated with it.<br /> * They may be cyber-squatters and would like to sell this domain to someone who really wants it.<br /> <br /> <br /> You can use the Unix command '''whois''' to view the information that was provided when the domain was registered. That may give you clues who owns it and what they may intend. You can use the Unix command '''dig''' to see how they have set up the domain for email use or a web site.</div>

Bill https://wiki.swcp.com/w/index.php?title=KB_380&diff=941 KB 380 2008-12-12T00:22:04Z

<p>Bill: /* Resolution */</p> <hr /> <div>===How come the domain I want isn't available?===<br /> Article:380<br /> Created:2005-03-31 10:56:48<br /> Categories:<br /> General Concepts<br /> Domain names/DNS<br /> <br /> ====Question or Symptom====<br /> There's no website on it.<br /> <br /> <br /> ====Resolution====<br /> There are a number of reasons why someone might own a domain, but not have a<br /> website installed using it.<br /> <br /> # They may be holding the domain for future business.<br /> # They may be in the process of developing a web site.<br /> # They may be using the domain for email only and never have a web site associated with it.<br /> # They may be cyber-squatters and would like to sell this domain to someone who really wants it.<br /> <br /> You can use the Unix command '''whois''' to view the information that was provided when the domain was registered. That may give you clues who owns it. You can use the Unix command '''dig''' to see how they have set up the domain for email or a web site.</div>

Bill https://wiki.swcp.com/w/index.php?title=KB_31&diff=940 KB 31 2008-12-12T00:09:49Z

<p>Bill: /* Resolution */</p> <hr /> <div>===USENET, overview===<br /> Article:31<br /> Created:1999-09-01 16:39:54<br /> Categories:<br /> General Concepts<br /> <br /> ====Question or Symptom====<br /> What is USENET or "net news"?<br /> <br /> ====Resolution====<br /> '''Usenet''' is a world-wide distributed discussion system. It consists of a set of "newsgroups" with names that are classified hierarchically by<br /> subject. "Articles" or "messages" are "posted" to these newsgroups by people on computers with the appropriate software -- these articles<br /> are then broadcast to other interconnected computer systems via a wide variety of networks. Some newsgroups are "moderated"; in these<br /> newsgroups, the articles are first sent to a moderator for approval before appearing in the newsgroup. Usenet is available on a wide <br /> variety of computer systems and networks, but the bulk of modern Usenet traffic is transported over either the Internet or UUCP.<br /> <br /> You can find this and other useful information about Usenet, in the newsgroup '''news.announce.newusers'''<br /> <br /> Usenet news has largely been replaced with blogs, and special interest web sites, but occasionally it can be useful.<br /> <br /> ====Related URLS====<br /> news:news.announce.newusers<br /> news:nm.general</div>

Bill https://wiki.swcp.com/w/index.php?title=KB_324&diff=939 KB 324 2008-12-12T00:04:48Z

<p>Bill: /* Resolution */</p> <hr /> <div>===How do I read email while I am away from home?===<br /> Article:324<br /> Created:2004-12-03 17:40:25<br /> Categories:<br /> E-mail<br /> Travel<br /> <br /> ====Question or Symptom====<br /> I am not at home, but I need to check my email or send someone an email.<br /> How can I do that?<br /> <br /> <br /> ====Resolution====<br /> How to access the web based email for SWCP<br /> <br /> You can access your email with us from our website. Our web based email <br /> is called TWIG. You can do this from any computer with an Internet <br /> connection and a web browser such as Internet Explorer, Netscape, <br /> Mozilla, Safari, or Opera. Any Internet cafe or public library (in the <br /> USA) should have these.<br /> <br /> If you have any troubles with using TWIG while travelling, give the help<br /> desk a call 505-232-7992 (tollfree 1-888-792-7266), 8:30am to 10pm Mon-Fri,<br /> 9am to 6pm weekends, Mountain time.<br /> <br /> 1. Go to our main website, http://www.swcp.com/<br /> : You can do this one of two ways:<br /> :# In the Address bar at the top of the browser, erase out the web address there. Type in our address (www.swcp.com) and hit enter.<br /> :# If you search for "Southwest Cyberport", the first link should be our website.<br /> 2. On the left-hand side of our web page, there are some links. The first one should say "Web based email". Click on that link.<br /> <br /> 3. This will take you to the TWIG login page. It will ask you for your username and password. Use the username and password that you regularly<br /> use for your email with us. It is usually the same as the first part of<br /> your email address, so if you were bob@swcp.com, your username would be bob. <br /> * It will '''''not''''' be the username that starts with a capital P.<br /> : Username: <br /> : Password:<br /> 4. After you have put in your username and password, click on "Log In".<br /> <br /> 5. This will take you to the main TWIG page. To access your email, click on "Mail".<br /> <br /> 6. You will then see a list of the messages in your Inbox on our server. <br /> : Often, any messages which you have downloaded to your computer will not be shown here, because your email program has instructed our server to delete them on our side.<br /> : They are still available on your computer at home ... just not in TWIG.<br /> : By default, TWIG will show the oldest messages first. <br /> :: If you click on the "Date" heading, TWIG will show the newest messages first.<br /> 7. From here, you can read messages, reply to messages, send new messages.<br /> <br /> 8. When you are done, click on "Logout" in the upper right-hand corner.<br /> : If you do not log out, anyone using the computer after you will be able to read your email or send email from your email address.<br /> <br /> <br /> To read messages from the Inbox:<br /> <br /> # Find the message that you want to read in your Inbox. Click on the Subject field (it will be underlined and in blue).<br /> # Read the message. <br /> # To delete the message, click on "Delete". It is near the top of the page in the middle.<br /> # To reply to the message, click on "Reply". It is near the top of the page in the middle.<br /> # To return to the Inbox, click on "Back to Inbox". It is near the top of the page on the right.<br /> <br /> <br /> To send a new message from the Inbox:<br /> <br /> # Click on "New Message". It is near the top of the page in the middle.<br /> # Fill in the To field with the recipient's address.<br /> # Fill in the Subject field with the subject of your email.<br /> # Write the message in the large space provided.<br /> # Click on "Send now".<br /> <br /> <br /> To delete multiple messages from TWIG:<br /> <br /> # Make sure you are viewing the Inbox, not a single message. Click on "Back to Inbox" if you are currently viewing a single message.<br /> # To the right of each message listing is a checkbox. Check the messages that you wish to delete.<br /> # At the bottom of the page, click on "Delete Selected".<br /> # The image in the Status column will change for the deleted items. They will now have a trashcan image.<br /> # To completely delete those messages, click on "Empty Trash". It is near the top of the page in the middle.<br /> <br /> '''''Remember! Any messages you delete in TWIG are completely gone!'''''<br /> <br /> <br /> To exit out of TWIG:<br /> <br /> : Click on "Logout" in the upper right-hand corner.<br /> <br /> <br /> Have a pleasant trip!<br /> <br /> ====Related URLS====<br /> http://www.swcp.com/<br /> http://webmail.swcp.com/</div>

Bill https://wiki.swcp.com/w/index.php?title=KB_324&diff=938 KB 324 2008-12-12T00:03:05Z

<p>Bill: /* Resolution */</p> <hr /> <div>===How do I read email while I am away from home?===<br /> Article:324<br /> Created:2004-12-03 17:40:25<br /> Categories:<br /> E-mail<br /> Travel<br /> <br /> ====Question or Symptom====<br /> I am not at home, but I need to check my email or send someone an email.<br /> How can I do that?<br /> <br /> <br /> ====Resolution====<br /> How to access the web based email for SWCP<br /> <br /> You can access your email with us from our website. Our web based email <br /> is called TWIG. You can do this from any computer with an Internet <br /> connection and a web browser such as Internet Explorer, Netscape, <br /> Mozilla, Safari, or Opera. Any Internet cafe or public library (in the <br /> USA) should have these.<br /> <br /> If you have any troubles with using TWIG while travelling, give the help<br /> desk a call 505-232-7992 (tollfree 1-888-792-7266), 8:30am to 10pm Mon-Fri,<br /> 9am to 6pm weekends, Mountain time.<br /> <br /> 1. Go to our main website, http://www.swcp.com/<br /> : You can do this one of two ways:<br /> :# In the Address bar at the top of the browser, erase out the web address there. Type in our address (www.swcp.com) and hit enter.<br /> :# If you search for "Southwest Cyberport", the first link should be our website.<br /> 2. On the left-hand side of our web page, there are some links. The first one should say "Web based email". Click on that link.<br /> <br /> 3. This will take you to the TWIG login page. It will ask you for your username and password. Use the username and password that you regularly<br /> use for your email with us. It is usually the same as the first part of<br /> your email address, so if you were bob@swcp.com, your username would be bob. <br /> * It will '''''not''''' be the username that starts with a capital P.<br /> : Username: <br /> : Password:<br /> 4. After you have put in your username and password, click on "Log In".<br /> <br /> 5. This will take you to the main TWIG page. To access your email, click on "Mail".<br /> <br /> 6. You will then see a list of the messages in your Inbox on our server. <br /> : Often, any messages which you have downloaded to your computer will not be shown here, because your email program has instructed our server to delete them on our side.<br /> : They are still available on your computer at home ... just not in TWIG.<br /> : By default, TWIG will show the oldest messages first. <br /> :: If you click on the "Date" heading, TWIG will show the newest messages first.<br /> 7. From here, you can read messages, reply to messages, send new messages.<br /> <br /> 8. When you are done, click on "Logout" in the upper right-hand corner.<br /> : If you do not log out, anyone using the computer after you will be able to read your email or send email from your email address.<br /> <br /> <br /> To read messages from the Inbox:<br /> <br /> # Find the message that you want to read in your Inbox. Click on the Subject field (it will be underlined and in blue).<br /> # Read the message. <br /> # To delete the message, click on "Delete". It is near the top of the page in the middle.<br /> # To reply to the message, click on "Reply". It is near the top of the page in the middle.<br /> # To return to the Inbox, click on "Back to Inbox". It is near the top of the page on the right.<br /> <br /> <br /> To send a new message from the Inbox:<br /> <br /> # Click on "New Message". It is near the top of the page in the middle.<br /> # Fill in the To field with the recipient's address.<br /> # Fill in the Subject field with the subject of your email.<br /> # Write the message in the large space provided.<br /> # Click on "Send now".<br /> <br /> <br /> To delete multiple messages from TWIG:<br /> <br /> # Make sure you are viewing the Inbox, not a single message. Click on "Back to Inbox" if you are currently viewing a single message.<br /> # To the right of each message listing is a checkbox. Check the messages that you wish to delete.<br /> # At the bottom of the page, click on "Delete Selected".<br /> # The image in the Status column will change for the deleted items. They will now have a trashcan image.<br /> # To completely delete those messages, click on "Empty Trash". It is near the top of the page in the middle.<br /> <br /> Remember! Any messages you delete in TWIG are completely gone!<br /> <br /> <br /> To exit out of TWIG:<br /> <br /> : Click on "Logout" in the upper right-hand corner.<br /> <br /> <br /> Have a pleasant trip!<br /> <br /> ====Related URLS====<br /> http://www.swcp.com/<br /> http://webmail.swcp.com/</div>

Bill https://wiki.swcp.com/w/index.php?title=KB_324&diff=937 KB 324 2008-12-12T00:01:10Z

<p>Bill: /* Resolution */</p> <hr /> <div>===How do I read email while I am away from home?===<br /> Article:324<br /> Created:2004-12-03 17:40:25<br /> Categories:<br /> E-mail<br /> Travel<br /> <br /> ====Question or Symptom====<br /> I am not at home, but I need to check my email or send someone an email.<br /> How can I do that?<br /> <br /> <br /> ====Resolution====<br /> How to access the web based email for SWCP<br /> <br /> You can access your email with us from our website. Our web based email <br /> is called TWIG. You can do this from any computer with an Internet <br /> connection and a web browser such as Internet Explorer, Netscape, <br /> Mozilla, Safari, or Opera. Any Internet cafe or public library (in the <br /> USA) should have these.<br /> <br /> If you have any troubles with using TWIG while travelling, give the help<br /> desk a call 505-232-7992 (tollfree 1-888-792-7266), 8:30am to 10pm Mon-Fri,<br /> 9am to 6pm weekends, Mountain time.<br /> <br /> 1. Go to our main website, http://www.swcp.com/<br /> : You can do this one of two ways:<br /> :# In the Address bar at the top of the browser, erase out the web address there. Type in our address (www.swcp.com) and hit enter.<br /> :# If you search for "Southwest Cyberport", the first link should be our website.<br /> 2. On the left-hand side of our web page, there are some links. The first one should say "Web based email". Click on that link.<br /> <br /> 3. This will take you to the TWIG login page. It will ask you for your username and password. Use the username and password that you regularly<br /> use for your email with us. It is usually the same as the first part of<br /> your email address, so if you were bob@swcp.com, your username would be bob. <br /> * It will '''''not''''' be the username that starts with a capital P.<br /> : Username: <br /> : Password:<br /> 4. After you have put in your username and password, click on "Log In".<br /> 5. This will take you to the main TWIG page. To access your email, click on "Mail".<br /> 6. You will then see a list of the messages in your Inbox on our server. <br /> : Often, any messages which you have downloaded to your computer will not be shown here, because your email program has instructed our server to delete them on our side.<br /> : They are still available on your computer at home ... just not in TWIG.<br /> : By default, TWIG will show the oldest messages first. <br /> :: If you click on the "Date" heading, TWIG will show the newest messages first.<br /> 7. From here, you can read messages, reply to messages, send new messages.<br /> 8. When you are done, click on "Logout" in the upper right-hand corner.<br /> : If you do not log out, anyone using the computer after you will be able to read your email or send email from your email address.<br /> <br /> <br /> To read messages from the Inbox:<br /> <br /> # Find the message that you want to read in your Inbox. Click on the Subject field (it will be underlined and in blue).<br /> # Read the message. <br /> # To delete the message, click on "Delete". It is near the top of the page in the middle.<br /> # To reply to the message, click on "Reply". It is near the top of the page in the middle.<br /> # To return to the Inbox, click on "Back to Inbox". It is near the top of the page on the right.<br /> <br /> <br /> To send a new message from the Inbox:<br /> <br /> # Click on "New Message". It is near the top of the page in the middle.<br /> # Fill in the To field with the recipient's address.<br /> # Fill in the Subject field with the subject of your email.<br /> # Write the message in the large space provided.<br /> # Click on "Send now".<br /> <br /> <br /> To delete multiple messages from TWIG:<br /> <br /> # Make sure you are viewing the Inbox, not a single message. Click on "Back to Inbox" if you are currently viewing a single message.<br /> # To the right of each message listing is a checkbox. Check the messages that you wish to delete.<br /> # At the bottom of the page, click on "Delete Selected".<br /> # The image in the Status column will change for the deleted items. They will now have a trashcan image.<br /> # To completely delete those messages, click on "Empty Trash". It is near the top of the page in the middle.<br /> <br /> Remember! Any messages you delete in TWIG are completely gone!<br /> <br /> <br /> To exit out of TWIG:<br /> <br /> : Click on "Logout" in the upper right-hand corner.<br /> <br /> <br /> Have a pleasant trip!<br /> <br /> ====Related URLS====<br /> http://www.swcp.com/<br /> http://webmail.swcp.com/</div>

Bill https://wiki.swcp.com/w/index.php?title=KB_324&diff=936 KB 324 2008-12-11T23:59:05Z

<p>Bill: /* Resolution */</p> <hr /> <div>===How do I read email while I am away from home?===<br /> Article:324<br /> Created:2004-12-03 17:40:25<br /> Categories:<br /> E-mail<br /> Travel<br /> <br /> ====Question or Symptom====<br /> I am not at home, but I need to check my email or send someone an email.<br /> How can I do that?<br /> <br /> <br /> ====Resolution====<br /> How to access the web based email for SWCP<br /> <br /> You can access your email with us from our website. Our web based email <br /> is called TWIG. You can do this from any computer with an Internet <br /> connection and a web browser such as Internet Explorer, Netscape, <br /> Mozilla, Safari, or Opera. Any Internet cafe or public library (in the <br /> USA) should have these.<br /> <br /> If you have any troubles with using TWIG while travelling, give the help<br /> desk a call 505-232-7992 (tollfree 1-888-792-7266), 8:30am to 10pm Mon-Fri,<br /> 9am to 6pm weekends, Mountain time.<br /> <br /> 1. Go to our main website, http://www.swcp.com/<br /> : You can do this one of two ways:<br /> :# In the Address bar at the top of the browser, erase out the web address there. Type in our address (www.swcp.com) and hit enter.<br /> :# If you search for "Southwest Cyberport", the first link should be our website.<br /> 2. On the left-hand side of our web page, there are some links. The first one should say "Web based email". Click on that link.<br /> 3. This will take you to the TWIG login page. It will ask you for your username and password. Use the username and password that you regularly<br /> use for your email with us. It is usually the same as the first part of<br /> your email address, so if you were bob@swcp.com, your username would be bob. <br /> * It will -not- be the username that starts with a capital P.<br /> : Username: <br /> : Password:<br /> 4. After you have put in your username and password, click on "Log In".<br /> 5. This will take you to the main TWIG page. To access your email, click on "Mail".<br /> 6. You will then see a list of the messages in your Inbox on our server. <br /> : Often, any messages which you have downloaded to your computer will not be shown here, because your email program has instructed our server to delete them on our side.<br /> : They are still available on your computer at home ... just not in TWIG.<br /> : By default, TWIG will show the oldest messages first. <br /> :: If you click on the "Date" heading, TWIG will show the newest messages first.<br /> 7. From here, you can read messages, reply to messages, send new messages.<br /> 8. When you are done, click on "Logout" in the upper right-hand corner.<br /> : If you do not log out, anyone using the computer after you will be able to read your email or send email from your email address.<br /> <br /> <br /> To read messages from the Inbox:<br /> <br /> # Find the message that you want to read in your Inbox. Click on the Subject field (it will be underlined and in blue).<br /> # Read the message. <br /> # To delete the message, click on "Delete". It is near the top of the page in the middle.<br /> # To reply to the message, click on "Reply". It is near the top of the page in the middle.<br /> # To return to the Inbox, click on "Back to Inbox". It is near the top of the page on the right.<br /> <br /> <br /> To send a new message from the Inbox:<br /> <br /> # Click on "New Message". It is near the top of the page in the middle.<br /> # Fill in the To field with the recipient's address.<br /> # Fill in the Subject field with the subject of your email.<br /> # Write the message in the large space provided.<br /> # Click on "Send now".<br /> <br /> <br /> To delete multiple messages from TWIG:<br /> <br /> # Make sure you are viewing the Inbox, not a single message. Click on "Back to Inbox" if you are currently viewing a single message.<br /> # To the right of each message listing is a checkbox. Check the messages that you wish to delete.<br /> # At the bottom of the page, click on "Delete Selected".<br /> # The image in the Status column will change for the deleted items. They will now have a trashcan image.<br /> # To completely delete those messages, click on "Empty Trash". It is near the top of the page in the middle.<br /> <br /> Remember! Any messages you delete in TWIG are completely gone!<br /> <br /> <br /> To exit out of TWIG:<br /> <br /> : Click on "Logout" in the upper right-hand corner.<br /> <br /> <br /> Have a pleasant trip!<br /> <br /> ====Related URLS====<br /> http://www.swcp.com/<br /> http://webmail.swcp.com/</div>

Bill https://wiki.swcp.com/w/index.php?title=General_Information&diff=935 General Information 2008-12-11T23:25:08Z

<p>Bill: /* History */</p> <hr /> <div>==History==<br /> Southwest Cyberport was founded in 1994 by Mark Costlow and Jamii Corley. We incorporated in September of 2001.<br /> <br /> We are a full-service Internet Service Provider, local to central and northern New Mexico, but with customers worldwide.<br /> <br /> [[SWCP History Timeline]]<br /> <br /> ==Support Wiki==<br /> SWCP has had an internal wiki for a number of years and had an in-house built knowledge base since 1999. Recently we decided<br /> that the ease of use and more flexibility of a wiki was a better solution to providing folks with information. We're ported <br /> the relevant articles from the knowledge base into our wiki, but at this point in time the structure of our wiki is evolving. If you have suggestions for articles or categories or would like to contribute, send us a message at wiki-editor@swcp.com.<br /> <br /> ==Infrastructure==<br /> Our internet connectivity and server configurations have evolved considerably over the years. You'll find some information about this in [[SWCP infrastructure]]<br /> <br /> ==Policies and Practices==<br /> Most of our policies are derived from the principle that we wish to treat our customers as we'd like to be treated by companies we work with. More specifics can be found in [[SWCP Policies]].<br /> <br /> ==Helpful Tips==<br /> A collection of [[Tips and Hints]] for making our internet experience a better one.</div>

Bill https://wiki.swcp.com/w/index.php?title=Spam_policy&diff=934 Spam policy 2008-12-11T23:14:17Z

<p>Bill: /* How to display headers */</p> <hr /> <div>__NOTOC__<br /> ==Unsolicited Bulk E-mail==<br /> ===Our Policy===<br /> We do not condone or allow unsolicited bulk email to be sent from our mail servers, or from other mail servers if it is to advertise a site that resides on our servers. Sending out bulk, unsolicited email will result in account termination.<br /> <br /> ==Promote Responsible Net Commerce: Help Stamp Out Spam==<br /> <br /> Check out the following links for more information on stopping the practice of bulk unsolicited e-mail (Spam).<br /> <br /> * [http://spam.abuse.net/ Spam Abuse Net]<br /> * [http://www.cauce.org/ CAUCE - Coalition Against Unsolicited Commercial Email.]<br /> <br /> ==Reporting Bulk E-mail==<br /> Feel free to report unsolicited bulk email you receive. If we see the repeated instantances of a company spamming our customers we will contact them. If they persist we'll block their access to our mail servers.<br /> <br /> ===What we need when you report spam===<br /> It's important for us to see the complete header information of any email that you want to report. Spammers often forge parts of the header pretending to send from innocent companies that have nothing to do with the spam.<br /> <br /> ====How to display headers====<br /> <br /> * '''Eudora''' <br /> ** Open the message in its own window. You can do this by double-clicking the message in the message list.<br /> ** Press the button labeled "Blah Blah Blah" to display the header information.<br /> ** This button is small, and is located near the upper right-hand corner of the message window.<br /> ** Forward the message to us.<br /> <br /> <br /> * '''Microsoft Outlook'''<br /> **<u>''MS Outlook 2007''</u><br /> ***Open the message in its own window. You can do this by double-clicking the message in the message list.<br /> ***Click the small arrow to the right of Options. This will open the "Message Options" window.<br /> ***Right-click anywhere in the text field and click "Select All". Right-click once more and click "Copy".<br /> ***Close the "Message Options" window.<br /> ***Click the Forward button.<br /> ***In the body of your fowarded message, right-click and choose "Paste" to include the full header information.<br /> ***Forward the message to us.<br /> **<u>''MS Outlook 2000-2003''</u><br /> ***Right-click the message whose headers you wish to see and click "Properties". This will pull up a message properties screen. <br /> ***Click the "Details" tab. This will display the full header information. <br /> ***Right-click once in the text box where the header information is displayed, and click "Select all". ''This will select all of the text''.<br /> ***Right-click once more and click "Copy".<br /> ***Close the Message Properties window.<br /> ***Click the Forward button to forward the suspicious message to us.<br /> ***In the body of your message, right-click and choose "Paste" to include the full header information.<br /> ***Forward the message to us.<br /> **<u>''Outlook Express - Windows''</u><br /> ***Open the message in its own window. You can do this by double-clicking the message in the message list.<br /> ***Click "File", then click Properties. This will display the message properties window.<br /> ***Click the Details tab.<br /> ***Right-click anywhere in the "Internet headers for this message" text field and click "Select All".<br /> ***Right-click once more and click "Copy".<br /> ***Close the Properties window.<br /> ***Click the Forward button.<br /> ***In the body of your message, right-click and choose "Paste" to include the full header information.<br /> ***Forward the message to us.<br /> <br /> *'''Windows Mail (Vista)'''<br /> **Right-click the message whose headers you wish to see and click "Properties". This will pull up a message properties screen. <br /> **Click the small arrow to the right of Options. This will open the "Message Options" window.<br /> **Right-click anywhere in the text field and click "Select All". Right-click once more and click "Copy".<br /> **Close the "Message Options" window.<br /> **Click the Forward button.<br /> **In the body of your fowarded message, right-click and choose "Paste" to include the full header information.<br /> **Forward the message to us.<br /> <br /> *'''Netscape (version 4) or Mozilla''' <br /> **While viewing a mail message select View-->Headers and check "All"<br /> **Forward the message to us</div>

Bill https://wiki.swcp.com/w/index.php?title=Spam_policy&diff=933 Spam policy 2008-12-11T23:11:19Z

<p>Bill: /* Promote Responsible Net Commerce: Help Stamp Out Spam */</p> <hr /> <div>__NOTOC__<br /> ==Unsolicited Bulk E-mail==<br /> ===Our Policy===<br /> We do not condone or allow unsolicited bulk email to be sent from our mail servers, or from other mail servers if it is to advertise a site that resides on our servers. Sending out bulk, unsolicited email will result in account termination.<br /> <br /> ==Promote Responsible Net Commerce: Help Stamp Out Spam==<br /> <br /> Check out the following links for more information on stopping the practice of bulk unsolicited e-mail (Spam).<br /> <br /> * [http://spam.abuse.net/ Spam Abuse Net]<br /> * [http://www.cauce.org/ CAUCE - Coalition Against Unsolicited Commercial Email.]<br /> <br /> ==Reporting Bulk E-mail==<br /> Feel free to report unsolicited bulk email you receive. If we see the repeated instantances of a company spamming our customers we will contact them. If they persist we'll block their access to our mail servers.<br /> <br /> ===What we need when you report spam===<br /> It's important for us to see the complete header information of any email that you want to report. Spammers often forge parts of the header pretending to send from innocent companies that have nothing to do with the spam.<br /> <br /> ====How to display headers====<br /> <br /> * '''Eudora''' <br /> ** Open the message in its own window. You can do this by double-clicking the message in the message list.<br /> ** Press the button labeled "Blah Blah Blah" to display the header information.<br /> ** This button is small, and is located near the upper right-hand corner of the message window.<br /> ** Forward the message to us.<br /> <br /> <br /> * '''Microsoft Outlook'''<br /> **<u>''MS Outlook 2007''</u><br /> ***Open the message in its own window. You can do this by double-clicking the message in the message list.<br /> ***Click the small arrow to the right of Options. This will open the "Message Options" window.<br /> ***Right-click anywhere in the text field and click "Select All". Right-click once more and click "Copy".<br /> ***Close the "Message Options" window.<br /> ***Click the Forward button.<br /> ***In the body of your fowarded message, right-click and choose "Paste" to include the full header information.<br /> ***Forward the message to us.<br /> **<u>''MS Outlook 2000-2003''</u><br /> ***Right-click the message whose headers you wish to see and click "Properties". This will pull up a message properties screen. <br /> ***Click the "Details" tab. This will display the full header information. <br /> ***Right-click once in the text box where the header information is displayed, and click "Select all". ''This will select all of the text''.<br /> ***Right-click once more and click "Copy".<br /> ***Close the Message Properties window.<br /> ***Click the Forward button to forward the suspicious message to us.<br /> ***In the body of your message, right-click and choose "Paste" to include the full header information.<br /> ***Forward the message to us.<br /> **<u>''Outlook Express - Windows''</u><br /> ***Open the message in its own window. You can do this by double-clicking the message in the message list.<br /> ***Click "File", then click Properties. This will display the message properties window.<br /> ***Click the Details tab.<br /> ***Right-click anywhere in the "Internet headers for this message" text field and click "Select All".<br /> ***Right-click once more and click "Copy".<br /> ***Close the Properties window.<br /> ***Click the Forward button.<br /> ***In the body of your message, right-click and choose "Paste" to include the full header information.<br /> ***Forward the message to us.<br /> <br /> *'''Windows Mail (Vista)'''<br /> **Right-click the message whose headers you wish to see and click "Properties". This will pull up a message properties screen. <br /> **Click the small arrow to the right of Options. This will open the "Message Options" window.<br /> **Right-click anywhere in the text field and click "Select All". Right-click once more and click "Copy".<br /> **Close the "Message Options" window.<br /> **Click the Forward button.<br /> **In the body of your fowarded message, right-click and choose "Paste" to include the full header information.<br /> **Forward the message to us.<br /> <br /> *'''Netscape (version 4)''' <br /> **While viewing a mail message select View-->Headers and hit "All"<br /> **Forward the message to us</div>

Bill https://wiki.swcp.com/w/index.php?title=Spam_policy&diff=932 Spam policy 2008-12-11T23:08:53Z

<p>Bill: /* Unsolicited Bulk E-mail */</p> <hr /> <div>__NOTOC__<br /> ==Unsolicited Bulk E-mail==<br /> ===Our Policy===<br /> We do not condone or allow unsolicited bulk email to be sent from our mail servers, or from other mail servers if it is to advertise a site that resides on our servers. Sending out bulk, unsolicited email will result in account termination.<br /> <br /> ==Promote Responsible Net Commerce: Help Stamp Out Spam==<br /> Check out the following links for more information on stopping the practice of bulk unsolicited e-mail (Spam).<br /> <br /> * [[http://spam.abuse.net/ Spam Abuse Net]]<br /> * [[http://www.cauce.org/ CAUCE - Coalition Against Unsolicited Commercial Email.]]<br /> <br /> ==Reporting Bulk E-mail==<br /> Feel free to report unsolicited bulk email you receive. If we see the repeated instantances of a company spamming our customers we will contact them. If they persist we'll block their access to our mail servers.<br /> <br /> ===What we need when you report spam===<br /> It's important for us to see the complete header information of any email that you want to report. Spammers often forge parts of the header pretending to send from innocent companies that have nothing to do with the spam.<br /> <br /> ====How to display headers====<br /> <br /> * '''Eudora''' <br /> ** Open the message in its own window. You can do this by double-clicking the message in the message list.<br /> ** Press the button labeled "Blah Blah Blah" to display the header information.<br /> ** This button is small, and is located near the upper right-hand corner of the message window.<br /> ** Forward the message to us.<br /> <br /> <br /> * '''Microsoft Outlook'''<br /> **<u>''MS Outlook 2007''</u><br /> ***Open the message in its own window. You can do this by double-clicking the message in the message list.<br /> ***Click the small arrow to the right of Options. This will open the "Message Options" window.<br /> ***Right-click anywhere in the text field and click "Select All". Right-click once more and click "Copy".<br /> ***Close the "Message Options" window.<br /> ***Click the Forward button.<br /> ***In the body of your fowarded message, right-click and choose "Paste" to include the full header information.<br /> ***Forward the message to us.<br /> **<u>''MS Outlook 2000-2003''</u><br /> ***Right-click the message whose headers you wish to see and click "Properties". This will pull up a message properties screen. <br /> ***Click the "Details" tab. This will display the full header information. <br /> ***Right-click once in the text box where the header information is displayed, and click "Select all". ''This will select all of the text''.<br /> ***Right-click once more and click "Copy".<br /> ***Close the Message Properties window.<br /> ***Click the Forward button to forward the suspicious message to us.<br /> ***In the body of your message, right-click and choose "Paste" to include the full header information.<br /> ***Forward the message to us.<br /> **<u>''Outlook Express - Windows''</u><br /> ***Open the message in its own window. You can do this by double-clicking the message in the message list.<br /> ***Click "File", then click Properties. This will display the message properties window.<br /> ***Click the Details tab.<br /> ***Right-click anywhere in the "Internet headers for this message" text field and click "Select All".<br /> ***Right-click once more and click "Copy".<br /> ***Close the Properties window.<br /> ***Click the Forward button.<br /> ***In the body of your message, right-click and choose "Paste" to include the full header information.<br /> ***Forward the message to us.<br /> <br /> *'''Windows Mail (Vista)'''<br /> **Right-click the message whose headers you wish to see and click "Properties". This will pull up a message properties screen. <br /> **Click the small arrow to the right of Options. This will open the "Message Options" window.<br /> **Right-click anywhere in the text field and click "Select All". Right-click once more and click "Copy".<br /> **Close the "Message Options" window.<br /> **Click the Forward button.<br /> **In the body of your fowarded message, right-click and choose "Paste" to include the full header information.<br /> **Forward the message to us.<br /> <br /> *'''Netscape (version 4)''' <br /> **While viewing a mail message select View-->Headers and hit "All"<br /> **Forward the message to us</div>

Bill https://wiki.swcp.com/w/index.php?title=Billing_Policies&diff=931 Billing Policies 2008-12-11T23:02:00Z

<p>Bill: </p> <hr /> <div>SWCP has traditionally provided accounts that were priced to serve customers varying needs for resources; some users only dialup occasionally and only need a few hours per month, others are on all day long and need many more hours. So we offer three levels of dialup accounts, Casual, Medium, and Deluxe. We always felt that offering only a fixed price, all-you-can-eat account penalized the casual user, who was subsidizing the commercial user, and that promotes waste and gluttony.<br /> <br /> <br /> 1. Southwest Cyberport charges a monthly fee for a block of dialup hours, and an hourly rate for all the hours used over that amount. New customers pay a sign-up fee in advance.<br /> <br /> <br /> 2. Hours not used from the monthly allotment do not carry over to the next month.<br /> <br /> <br /> 3. Customers are billed for each month effective on the first day of that month. The bill will be for the customer's monthly rate plus any excess time used past the allotment for the previous month. Payment is due on the last day of the month in which the bill is sent. Failure to pay in a timely manner may result in the account being suspended. The account may be re-activated following payment of all past-due fees. If this occurs several times a $15 reinstatement fee will be assessed.<br /> <br /> <br /> 4. Customers may access SWCP's computer system any time of the day or night. There is no daily cap on connect time. Customers may request a change in their Pricing Plan at any time during the month. Requests take effect at the beginning of the current month, or the following month. We will help you minimize your bill each month.<br /> <br /> <br /> TNT and NMIA originally offered accounts that were one price, pay in advance, all-you-can-eat accounts. We continue to honor those remaining accounts under their original terms. We will move former TNT or NMIA customers to SWCP pricing plans if that will benefit the customer.</div>

Bill https://wiki.swcp.com/w/index.php?title=Who_can_modify_your_account%3F&diff=930 Who can modify your account? 2008-12-11T22:39:05Z

<p>Bill: /* Can I designate someone else to make changes? */</p> <hr /> <div>__NOTOC__<br /> ===Who can make changes to your account?===<br /> <br /> ====The primary account holder '''ONLY'''====<br /> The Primary account holder is responsible for the account. Only the primary account owner can make billing changes, request new services or receive password information.<br /> <br /> ====Why so strict?====<br /> We've had divorced wives cancel their husband's accounts; divorced husbands demand to read their wife's email; disgruntled employees try to cancel their employer's web services, etc.<br /> <br /> Our policies are to protect you.<br /> <br /> ====Can I designate someone else to make changes?====<br /> Sure. You can have anyone you authorize make changes for you. You can do this from the Members Section of our website, or you can tell us in writing that you want to do this. Our mechanism for alternative account management is the ''Account Contact''. You can specify an Account Contact that is authorized to make any changes, or you can restrict this person to certain types of changes. For example, a company may hire a web designer and set up a secondary account for them to use for the website. You may want to delegate web design issues to this person, but not give them full control of the account.<br /> <br /> ====Secondary accounts====<br /> A secondary account holder doesn't have any special privileges regarding the account. The account is always owned by the primary account holder. One common type of account delegation is to specify a secondary account holder as an account contact with authority to make changes to their account only.<br /> <br /> ====But I own the company====<br /> Selecting the account owner and account contacts is a important decision. We consider whoever has signed the SWCP contract to be the account owner. If the account should be owned by the company, be sure and check the "Corporate Account" check box on the sign-up form. This will make changing account owners easier.</div>

Bill https://wiki.swcp.com/w/index.php?title=SWCP_Policy_Statement&diff=929 SWCP Policy Statement 2008-12-11T22:33:07Z

<p>Bill: /* General Policies */</p> <hr /> <div>===SWCP Fees=== <br /> Sign-up fees are $20. Domain Name registration is available for a $20 initial fee, with a $20 per year renewal fee. Customer may request shell access for PPP/Circuit(DSL/Frame Relay)/Web Hosting/Remote Access accounts.<br /> <br /> Users are given 20 megabytes (MB) of permanent disk space for storage of personal files. Additional disk space may be purchased for $0.20 per MB per month (lower rates for larger quantities are available). Temporary storage is available for short-term needs at no extra charge.<br /> <br /> A single household or business may purchase secondary accounts for $5 each per month plus connect time charges. All connect time for an account group is billed to the primary account at the same rate, based on their chosen Pricing Plan. The monthly minimum refers to the sum of all usage by the account group. Each secondary account has its own shell login, email address, and 20 MB of storage space. Additional POP-only email boxes with 20 MB of storage and no shell login are available for $2.50 per month. Customers may have email aliases created for free.<br /> <br /> Customers may receive discounts by paying in advance: 5% for 6 months and 10% for 1 year. Buying in advance also protects customers against rate increases during the pre-paid period. If the customer uses more than their allotment during a given month, the pre-paid funds will be used to cover the difference. Thus, the pre-paid deposit may be used up before the stated pre-payment period ends. In this case, the customer will be invoiced at the appropriate time. If a customer's account is terminated by SWCP or the customer, the unused portion of the pre-paid fees (starting at the end of the month of termination) will be returned.<br /> <br /> Pricing for other services, such as dedicated line service or large group rates, are available on request.<br /> <br /> ===General Policies===<br /> * '''Technical Support''': SWCP will provide technical support, as it pertains to SWCP's system or the Internet in general, via telephone, in our office, or via e-mail. If an on-site visit or if unusually large amounts of support are required, as solely determined by SWCP, those additional services may be purchased at SWCP's regular consulting rate. All phone calls to and from SWCP are recorded for training purposes.<br /> <br /> <br /> * '''Passwords''': User passwords should be chosen with care. A good password is one which is not the name of any person or thing and does not appear in any dictionary. Intermixing upper and lower case letters and numbers, concatenating two nonsense words, or creating an acronym from a silly phrase are all good ways to pick a password. Some examples of good passwords are "akld8s3", "FLaiCy8", "brubmowt", or "chlfts". Some bad passwords are "password", "mustang", "SANDIA", "billy", or "spaceman". SWCP ''may'' periodically run a password checking program which will notify you if your password is too easy to guess, but if a computer "cracker" gains access to your account by guessing your password you will be responsible for the charges he or she accumulates and any damage done. It is a good idea to change your password every 3 to 6 months.<br /> <br /> <br /> * '''Other Networks''': Remember that the Internet is not one homogeneous network but rather a loosely connected collection of networks all over the world. Each network has its own set of policies and conditions governing its use. You should make yourself familiar with the policies of any network whose resources you're using.<br /> <br /> <br /> * '''Spam''': SWCP prohibits the use of unsolicited commercial email, commonly known as "spam", when mailed through SWCP's servers, or when used from any server to advertise a website or other service located on our servers. This also includes inappropriate commercial postings to the Usenet news network.<br /> <br /> <br /> * '''Login Names''': Your login name, also called a user name or email name, is the name that you use to identify yourself when you access SWCP's computer system. This name is also incorporated into your email address. Common user names that many people use are their first name, or last name, or first initial and last name, or 3 initials, or a nickname. Some examples are "costlow", "mcostlow", "mark", and "mec". The only restriction is that the name must be less than 16 characters and it must be unique on our system. The account request form allows you to choose your own name; if there is some reason that we cannot grant your chosen name, we will contact you so that you can choose another one. Note that although your login name is used as your email address (e.g. costlow@swcp.com), when you send electronic mail your real name will also appear in the message. <br /> <br /> <br /> * '''Aliases''': If you have registered a Domain Name with us, you can have aliases within that domain that forward to your SWCP login name. For example: if you own costlow.org as a domain and your logname is mcostlow, you could setup an email address mike@costlow.org that forwarded to the mcostlow email box. You can manage these yourself from the Members Control Panel.<br /> <br /> <br /> * '''Account Groups''': A single business or household which purchases an account (the primary account) may purchase extra accounts (secondary accounts) for a nominal monthly fee. All secondary account users must return a signed User Contract in addition to the one returned by the primary account user and are also responsible for complying with all SWCP Policies. Connect time for an account group is billed to the primary account; the primary account user is responsible for all connect time incurred by all accounts in the group. Invoices state the amount of connect time used by each account. All accounts in the group must be billed according to a single Pricing Plan. The monthly minimum time commitment is applied to the sum of all connect time for all accounts in the account group.</div>

Bill https://wiki.swcp.com/w/index.php?title=SWCP_Policy_Statement&diff=928 SWCP Policy Statement 2008-12-11T22:32:25Z

<p>Bill: /* General Policies */</p> <hr /> <div>===SWCP Fees=== <br /> Sign-up fees are $20. Domain Name registration is available for a $20 initial fee, with a $20 per year renewal fee. Customer may request shell access for PPP/Circuit(DSL/Frame Relay)/Web Hosting/Remote Access accounts.<br /> <br /> Users are given 20 megabytes (MB) of permanent disk space for storage of personal files. Additional disk space may be purchased for $0.20 per MB per month (lower rates for larger quantities are available). Temporary storage is available for short-term needs at no extra charge.<br /> <br /> A single household or business may purchase secondary accounts for $5 each per month plus connect time charges. All connect time for an account group is billed to the primary account at the same rate, based on their chosen Pricing Plan. The monthly minimum refers to the sum of all usage by the account group. Each secondary account has its own shell login, email address, and 20 MB of storage space. Additional POP-only email boxes with 20 MB of storage and no shell login are available for $2.50 per month. Customers may have email aliases created for free.<br /> <br /> Customers may receive discounts by paying in advance: 5% for 6 months and 10% for 1 year. Buying in advance also protects customers against rate increases during the pre-paid period. If the customer uses more than their allotment during a given month, the pre-paid funds will be used to cover the difference. Thus, the pre-paid deposit may be used up before the stated pre-payment period ends. In this case, the customer will be invoiced at the appropriate time. If a customer's account is terminated by SWCP or the customer, the unused portion of the pre-paid fees (starting at the end of the month of termination) will be returned.<br /> <br /> Pricing for other services, such as dedicated line service or large group rates, are available on request.<br /> <br /> ===General Policies===<br /> * '''Technical Support''': SWCP will provide technical support, as it pertains to SWCP's system or the Internet in general, via telephone, in our office, or via e-mail. If an on-site visit or if unusually large amounts of support are required, as solely determined by SWCP, those additional services may be purchased at SWCP's regular consulting rate. All phone calls to and from SWCP are recorded for training purposes.<br /> <br /> <br /> * '''Passwords''': User passwords should be chosen with care. A good password is one which is not the name of any person or thing and does not appear in any dictionary. Intermixing upper and lower case letters and numbers, concatenating two nonsense words, or creating an acronym from a silly phrase are all good ways to pick a password. Some examples of good passwords are "akld8s3", "FLaiCy8", "brubmowt", or "chlfts". Some bad passwords are "password", "mustang", "SANDIA", "billy", or "spaceman". SWCP ''may'' periodically run a password checking program which will notify you if your password is too easy to guess, but if a computer "cracker" gains access to your account by guessing your password you will be responsible for the charges he or she accumulates and any damage done. It is a good idea to change your password every 3 to 6 months.<br /> <br /> <br /> * '''Other Networks''': Remember that the Internet is not one homogeneous network but rather a loosely connected collection of networks all over the world. Each network has its own set of policies and conditions governing its use. You should make yourself familiar with the policies of any network whose resources you're using.<br /> <br /> <br /> * '''Spam''': SWCP prohibits the use of unsolicited commercial email, commonly known as "spam", when mailed through SWCP's servers, or when used from any server to advertise a website or other service located on our servers. This also includes inappropriate commercial postings to the Usenet news network.<br /> <br /> <br /> * '''Login Names''': Your login name, also called a user name or email name, is the name that you use to identify yourself when you access SWCP's computer system. This name is also incorporated into your email address. Common user names that many people use are their first name, or last name, or first initial and last name, or 3 initials, or a nickname. Some examples are "costlow", "mcostlow", "mark", and "mec". The only restriction is that the name must be less than 16 characters and it must be unique on our system. The account request form allows you to choose your own name; if there is some reason that we cannot grant your chosen name, we will contact you so that you can choose another one. Note that although your login name is used as your email address (e.g. costlow@swcp.com), when you send electronic mail your real name will also appear in the message. <br /> <br /> * '''Aliases''': If you have registered a Domain Name with us, you can have aliases within that domain that forward to your SWCP login name. For example: if you own costlow.org as a domain and your logname is mcostlow, you could setup an email address mike@costlow.org that forwarded to the mcostlow email box. You can manage these yourself from the Members Control Panel.<br /> <br /> <br /> * '''Account Groups''': A single business or household which purchases an account (the primary account) may purchase extra accounts (secondary accounts) for a nominal monthly fee. All secondary account users must return a signed User Contract in addition to the one returned by the primary account user and are also responsible for complying with all SWCP Policies. Connect time for an account group is billed to the primary account; the primary account user is responsible for all connect time incurred by all accounts in the group. Invoices state the amount of connect time used by each account. All accounts in the group must be billed according to a single Pricing Plan. The monthly minimum time commitment is applied to the sum of all connect time for all accounts in the account group.</div>

Bill https://wiki.swcp.com/w/index.php?title=SWCP_Policy_Statement&diff=927 SWCP Policy Statement 2008-12-11T22:21:17Z

<p>Bill: /* SWCP Fees */</p> <hr /> <div>===SWCP Fees=== <br /> Sign-up fees are $20. Domain Name registration is available for a $20 initial fee, with a $20 per year renewal fee. Customer may request shell access for PPP/Circuit(DSL/Frame Relay)/Web Hosting/Remote Access accounts.<br /> <br /> Users are given 20 megabytes (MB) of permanent disk space for storage of personal files. Additional disk space may be purchased for $0.20 per MB per month (lower rates for larger quantities are available). Temporary storage is available for short-term needs at no extra charge.<br /> <br /> A single household or business may purchase secondary accounts for $5 each per month plus connect time charges. All connect time for an account group is billed to the primary account at the same rate, based on their chosen Pricing Plan. The monthly minimum refers to the sum of all usage by the account group. Each secondary account has its own shell login, email address, and 20 MB of storage space. Additional POP-only email boxes with 20 MB of storage and no shell login are available for $2.50 per month. Customers may have email aliases created for free.<br /> <br /> Customers may receive discounts by paying in advance: 5% for 6 months and 10% for 1 year. Buying in advance also protects customers against rate increases during the pre-paid period. If the customer uses more than their allotment during a given month, the pre-paid funds will be used to cover the difference. Thus, the pre-paid deposit may be used up before the stated pre-payment period ends. In this case, the customer will be invoiced at the appropriate time. If a customer's account is terminated by SWCP or the customer, the unused portion of the pre-paid fees (starting at the end of the month of termination) will be returned.<br /> <br /> Pricing for other services, such as dedicated line service or large group rates, are available on request.<br /> <br /> ===General Policies===<br /> * '''Technical Support''': SWCP will provide technical support, as it pertains to SWCP's system or the Internet in general, via telephone, in our office or via e-mail. If an on-site visit or unusually large amounts of support are required, as determined by SWCP, it may be purchased at SWCP's regular consulting rate. All phone calls to and from SWCP are recorded for training purposes.<br /> <br /> <br /> * '''Passwords''': User passwords should be chosen with care. A good password is one which is not the name of any person or thing and does not appear in any dictionary. Intermixing upper and lower case letters and numbers, concatenating two nonsense words, or creating an acronym from a silly phrase are all good ways to pick a password. Some examples of good passwords are "akld8s3", "FLaiCy8", "brubmowt", or "chlfts". Some bad passwords are "password", "mustang", "SANDIA", "billy", or "spaceman". SWCP ''may'' periodically run a password checking program which will notify you if your password is too easy to guess, but if a computer "cracker" gains access to your account by guessing your password you will be responsible for the charges he or she accumulates and any damage done. It is a good idea to change your password every 3 to 6 months.<br /> <br /> <br /> * '''Other Networks''': Remember that the Internet is not one homogeneous network but rather a loosely connected collection of networks all over the world. Each network has its own set of policies and conditions governing its use. You should make yourself familiar with the policies of any network whose resources you're using.<br /> <br /> <br /> * '''Spam''': SWCP prohibits the use of unsolicited commercial email, commonly known as "spam", when mailed through SWCP's servers, or when used from any server to advertise a website or other service located on our servers. This also includes inappropriate commercial postings to the Usenet news network.<br /> <br /> <br /> * '''Login Names''': Your login name, also called a user name or email name, is the name that you use to identify yourself when you access SWCP's computer system. This name is also incorporated into your email address. Common user names that many people use are their first name, or last name, or first initial and last name, or 3 initials, or a nickname. Some examples are "costlow", "mcostlow", "mark", and "mec". The only restriction is that the name must be less than 16 characters and it must be unique on our system. The account request form allows you to choose your own name; if there is some reason that we cannot grant your chosen name, we will contact you so that you can choose another one. Note that although your login name is used as your email address (e.g. costlow@swcp.com), when you send electronic mail your real name will also appear in the message. If you have a domain name you can have aliases within that domain that forward to your SWCP login name. For example: if you own costlow.org as a domain and your logname is mcostlow, you could setup an email address mike@costlow.org that forwarded to the mcostlow email box. You can manage these yourself from the Members Control Panel.<br /> <br /> <br /> * '''Account Groups''': A single business or household which purchases an account (the primary account) may purchase extra accounts (secondary accounts) for a nominal monthly fee. All secondary account users must return a signed User Contract in addition to the one returned by the primary account user. Connect time for an account group is billed to the primary account; the primary account user is responsible for all connect time incurred by all accounts in the group. Invoices state the amount of connect time used by each account. All accounts in the group must be billed according to a single Pricing Plan. The monthly minimum time commitment is applied to the sum of all connect time for all accounts in the account group.</div>

Bill https://wiki.swcp.com/w/index.php?title=SWCP_infrastructure&diff=923 SWCP infrastructure 2008-12-11T00:39:37Z

<p>Bill: /* Login Servers */</p> <hr /> <div>SWCP operates a network connecting people and their computers, to our login, web, ftp, mail, and storage servers, and to the Internet at large.<br /> Redundancy is important in providing a reliable network Our physical facilities include an emergency power generator and multiple UPSes. Our connections to the Internet include carrier diversity and and bandwidth redundancy.<br /> <br /> ==Login Servers==<br /> We provide login service on both bsd and linux servers.<br /> <br /> ==Mail Farm==<br /> Mail has become one of the most computing resource intensive functions of an ISP. Our email handling facilities have evolved continually. In our current environment we have several groups of machines performing different aspects of this <br /> complex job, including mail acceptance and rejection, scanning for viruses, rating for spaminess, and then<br /> providing for the different delivery methodologies (POP, IMAP, etc).<br /> <br /> ==Web Farms==<br /> We have two different sets of machines providing web service. Each group is a collection of<br /> four to five dedicated web servers with a load balancer front end. Each web server has<br /> access to your website's files and if any one of them crashes or is bogged down the other<br /> machines are available to take over serving your website, dynamically. Our servers provide a generic Unix/Apache/MySQL environment for hosting your websites.<br /> <br /> We have two different farms to provide both stable and cutting edge software depending on<br /> your needs. We also support extant obsolete Microsoft FrontPage extension websites separately, and only for a limited time longer.<br /> <br /> ==File Servers==<br /> We have several different file server solutions, including multiple Network Appliances, and Linux and FreeBSD file servers providing many terabytes of storage and backups. In addition to our local storage redundancy we have a secure commercial offsite storage repository.<br /> <br /> ==Redundant Internet Backhauls==<br /> We have several OC3s through Time Warner, Sprint, and Qwest in order to provide high availability Internet access. Our fiber connections are carrier diverse and our network providers are both diverse and redundant. We manage our bandwidth to ensure its availability at all times.<br /> <br /> ==State of the Art Modem Racks==<br /> We use Total Control and Lucent Digital modem racks, as well as a few analog modem servers to insure reliable connectivity.<br /> <br /> <br /> ==Proxy Cache Server==<br /> To enhance accessibility of popular sites, we provide a [[proxy cache server]].</div>

Bill https://wiki.swcp.com/w/index.php?title=SWCP_infrastructure&diff=922 SWCP infrastructure 2008-12-11T00:38:35Z

<p>Bill: /* Web Farms */</p> <hr /> <div>SWCP operates a network connecting people and their computers, to our login, web, ftp, mail, and storage servers, and to the Internet at large.<br /> Redundancy is important in providing a reliable network Our physical facilities include an emergency power generator and multiple UPSes. Our connections to the Internet include carrier diversity and and bandwidth redundancy.<br /> <br /> ==Login Servers==<br /> We provide login service on bsd and linux servers.<br /> <br /> ==Mail Farm==<br /> Mail has become one of the most computing resource intensive functions of an ISP. Our email handling facilities have evolved continually. In our current environment we have several groups of machines performing different aspects of this <br /> complex job, including mail acceptance and rejection, scanning for viruses, rating for spaminess, and then<br /> providing for the different delivery methodologies (POP, IMAP, etc).<br /> <br /> ==Web Farms==<br /> We have two different sets of machines providing web service. Each group is a collection of<br /> four to five dedicated web servers with a load balancer front end. Each web server has<br /> access to your website's files and if any one of them crashes or is bogged down the other<br /> machines are available to take over serving your website, dynamically. Our servers provide a generic Unix/Apache/MySQL environment for hosting your websites.<br /> <br /> We have two different farms to provide both stable and cutting edge software depending on<br /> your needs. We also support extant obsolete Microsoft FrontPage extension websites separately, and only for a limited time longer.<br /> <br /> ==File Servers==<br /> We have several different file server solutions, including multiple Network Appliances, and Linux and FreeBSD file servers providing many terabytes of storage and backups. In addition to our local storage redundancy we have a secure commercial offsite storage repository.<br /> <br /> ==Redundant Internet Backhauls==<br /> We have several OC3s through Time Warner, Sprint, and Qwest in order to provide high availability Internet access. Our fiber connections are carrier diverse and our network providers are both diverse and redundant. We manage our bandwidth to ensure its availability at all times.<br /> <br /> ==State of the Art Modem Racks==<br /> We use Total Control and Lucent Digital modem racks, as well as a few analog modem servers to insure reliable connectivity.<br /> <br /> <br /> ==Proxy Cache Server==<br /> To enhance accessibility of popular sites, we provide a [[proxy cache server]].</div>

Bill https://wiki.swcp.com/w/index.php?title=SWCP_infrastructure&diff=921 SWCP infrastructure 2008-12-11T00:28:05Z

<p>Bill: /* Redundant Backhauls */</p> <hr /> <div>SWCP operates a network connecting people and their computers, to our login, web, ftp, mail, and storage servers, and to the Internet at large.<br /> Redundancy is important in providing a reliable network Our physical facilities include an emergency power generator and multiple UPSes. Our connections to the Internet include carrier diversity and and bandwidth redundancy.<br /> <br /> ==Login Servers==<br /> We provide login service on bsd and linux servers.<br /> <br /> ==Mail Farm==<br /> Mail has become one of the most computing resource intensive functions of an ISP. Our email handling facilities have evolved continually. In our current environment we have several groups of machines performing different aspects of this <br /> complex job, including mail acceptance and rejection, scanning for viruses, rating for spaminess, and then<br /> providing for the different delivery methodologies (POP, IMAP, etc).<br /> <br /> ==Web Farms==<br /> We have two different sets of machines providing web service. Each group is a collection of<br /> four to five dedicated web servers with a load balancer front end. Each web server has<br /> access to your website's files and if any one of them crashes or is bogged down the other<br /> machines are available to take over serving your website, dynamically.<br /> <br /> We have two different farms to provide both stable and cutting edge software depending on<br /> your needs.<br /> <br /> ==File Servers==<br /> We have several different file server solutions, including multiple Network Appliances, and Linux and FreeBSD file servers providing many terabytes of storage and backups. In addition to our local storage redundancy we have a secure commercial offsite storage repository.<br /> <br /> ==Redundant Internet Backhauls==<br /> We have several OC3s through Time Warner, Sprint, and Qwest in order to provide high availability Internet access. Our fiber connections are carrier diverse and our network providers are both diverse and redundant. We manage our bandwidth to ensure its availability at all times.<br /> <br /> ==State of the Art Modem Racks==<br /> We use Total Control and Lucent Digital modem racks, as well as a few analog modem servers to insure reliable connectivity.<br /> <br /> <br /> ==Proxy Cache Server==<br /> To enhance accessibility of popular sites, we provide a [[proxy cache server]].</div>

Bill https://wiki.swcp.com/w/index.php?title=SWCP_infrastructure&diff=920 SWCP infrastructure 2008-12-11T00:22:23Z

<p>Bill: /* File Servers */</p> <hr /> <div>SWCP operates a network connecting people and their computers, to our login, web, ftp, mail, and storage servers, and to the Internet at large.<br /> Redundancy is important in providing a reliable network Our physical facilities include an emergency power generator and multiple UPSes. Our connections to the Internet include carrier diversity and and bandwidth redundancy.<br /> <br /> ==Login Servers==<br /> We provide login service on bsd and linux servers.<br /> <br /> ==Mail Farm==<br /> Mail has become one of the most computing resource intensive functions of an ISP. Our email handling facilities have evolved continually. In our current environment we have several groups of machines performing different aspects of this <br /> complex job, including mail acceptance and rejection, scanning for viruses, rating for spaminess, and then<br /> providing for the different delivery methodologies (POP, IMAP, etc).<br /> <br /> ==Web Farms==<br /> We have two different sets of machines providing web service. Each group is a collection of<br /> four to five dedicated web servers with a load balancer front end. Each web server has<br /> access to your website's files and if any one of them crashes or is bogged down the other<br /> machines are available to take over serving your website, dynamically.<br /> <br /> We have two different farms to provide both stable and cutting edge software depending on<br /> your needs.<br /> <br /> ==File Servers==<br /> We have several different file server solutions, including multiple Network Appliances, and Linux and FreeBSD file servers providing many terabytes of storage and backups. In addition to our local storage redundancy we have a secure commercial offsite storage repository.<br /> <br /> ==Redundant Backhauls==<br /> We have several OC3s through Time Warner, Sprint, and Qwest to provide high available internet access.<br /> <br /> ==State of the Art Modem Racks==<br /> We use Total Control and Lucent Digital modem racks, as well as a few analog modem servers to insure reliable connectivity.<br /> <br /> <br /> ==Proxy Cache Server==<br /> To enhance accessibility of popular sites, we provide a [[proxy cache server]].</div>

Bill https://wiki.swcp.com/w/index.php?title=SWCP_infrastructure&diff=919 SWCP infrastructure 2008-12-11T00:17:05Z

<p>Bill: /* Mail Farm */</p> <hr /> <div>SWCP operates a network connecting people and their computers, to our login, web, ftp, mail, and storage servers, and to the Internet at large.<br /> Redundancy is important in providing a reliable network Our physical facilities include an emergency power generator and multiple UPSes. Our connections to the Internet include carrier diversity and and bandwidth redundancy.<br /> <br /> ==Login Servers==<br /> We provide login service on bsd and linux servers.<br /> <br /> ==Mail Farm==<br /> Mail has become one of the most computing resource intensive functions of an ISP. Our email handling facilities have evolved continually. In our current environment we have several groups of machines performing different aspects of this <br /> complex job, including mail acceptance and rejection, scanning for viruses, rating for spaminess, and then<br /> providing for the different delivery methodologies (POP, IMAP, etc).<br /> <br /> ==Web Farms==<br /> We have two different sets of machines providing web service. Each group is a collection of<br /> four to five dedicated web servers with a load balancer front end. Each web server has<br /> access to your website's files and if any one of them crashes or is bogged down the other<br /> machines are available to take over serving your website, dynamically.<br /> <br /> We have two different farms to provide both stable and cutting edge software depending on<br /> your needs.<br /> <br /> ==File Servers==<br /> We have several different file server solutions, Network Appliances, Linux, and FreeBSD file servers providing many terabytes of storage and backups.<br /> <br /> ==Redundant Backhauls==<br /> We have several OC3s through Time Warner, Sprint, and Qwest to provide high available internet access.<br /> <br /> ==State of the Art Modem Racks==<br /> We use Total Control and Lucent Digital modem racks, as well as a few analog modem servers to insure reliable connectivity.<br /> <br /> <br /> ==Proxy Cache Server==<br /> To enhance accessibility of popular sites, we provide a [[proxy cache server]].</div>

Bill https://wiki.swcp.com/w/index.php?title=SWCP_infrastructure&diff=918 SWCP infrastructure 2008-12-11T00:10:39Z

<p>Bill: /* Mail Farm */</p> <hr /> <div>SWCP operates a network connecting people and their computers, to our login, web, ftp, mail, and storage servers, and to the Internet at large.<br /> Redundancy is important in providing a reliable network Our physical facilities include an emergency power generator and multiple UPSes. Our connections to the Internet include carrier diversity and and bandwidth redundancy.<br /> <br /> ==Login Servers==<br /> We provide login service on bsd and linux servers.<br /> <br /> ==Mail Farm==<br /> Mail has become one of the most resource intensive functions of an ISP. In our current <br /> environment we have several groups of machines performing different aspects of this <br /> complex job, including mail acceptance, checking for viruses, rating for spaminess, and<br /> talking with different delivery methodologies (POP, IMAP, etc).<br /> <br /> ==Web Farms==<br /> We have two different sets of machines providing web service. Each group is a collection of<br /> four to five dedicated web servers with a load balancer front end. Each web server has<br /> access to your website's files and if any one of them crashes or is bogged down the other<br /> machines are available to take over serving your website, dynamically.<br /> <br /> We have two different farms to provide both stable and cutting edge software depending on<br /> your needs.<br /> <br /> ==File Servers==<br /> We have several different file server solutions, Network Appliances, Linux, and FreeBSD file servers providing many terabytes of storage and backups.<br /> <br /> ==Redundant Backhauls==<br /> We have several OC3s through Time Warner, Sprint, and Qwest to provide high available internet access.<br /> <br /> ==State of the Art Modem Racks==<br /> We use Total Control and Lucent Digital modem racks, as well as a few analog modem servers to insure reliable connectivity.<br /> <br /> <br /> ==Proxy Cache Server==<br /> To enhance accessibility of popular sites, we provide a [[proxy cache server]].</div>

Bill