SWCP Support Wiki - User contributions [en]

KB Email Questions

2010-06-11T17:11:00Z

Jeepin83:

[[https://members.swcp.com/wiki/index.php?title=Knowledge_Base Back]]

==Common E-mail Questions==
===General===
# [[KB 440]] Filtering of Forwarded Email
# [[KB 28]] Size limit on email messages
# [[KB 279]] Email - Showing Full Headers
# [[KB 102]] How do I delete mail messages without opening them first?
# [[KB 195]] How do I access my mail without having to put the password in each time?
# [[KB 324]] How do I read email while I am away from home?
# [[KB 152]] How do I unsubscribe from a mailing list
# [[KB 270]] You're blocking me from sending messages to you, what can I do?
# [[KB 325]] I can receive e-mail, but can't send. I have Norton, help!
# [[KB 12]] Change return address setting in various email packages
# [[KB 207]] Why are my messages to a Mailman list server rejected?
# [[KB 68]] How do I filter mail by domain to forward some mail to my cellphone?
# [[Authenticated SMTP]] setups for several email programs.
# [[Forward headers]] How do I Forward Headers to SWCP?

===Outlook===
# [[KB 258]] Get Outlook Express not to leave mail on the server
# [[KB 91]] How do I add anti-spam filters in Outlook Express?
# [[KB 154]] Are there any special settings I need for using Outlook to manage a Majordomo list?
# [[KB 167]] Why does Outlook Express disconnect after checking mail?
# [[KB 55]] Outlook 2000 not sending messages
# [[KB 66]] Can't read attachments sent by Outlook Express in UUENCODE format.
# [[KB 239]] How do I import my Outlook or Outlook Express contacts into TWIG
# [[KB 264]] How do I set up Outlook 2000 to filter based on your X-Spam-Level: spamassassin flag?
# [[KB 11]] Configure Microsoft Outlook Email
# [[KB 205]] Outlook Express won't save passwords
# [[KB 156]] Sending mail with Outlook through an MSN connection
# [[KB 137]] How do I filter email messages in Outlook Express 4.5 on the Macintosh
# [[KB Email-1]] Configure Outlook 2003, with Auth SMTP and IMAP SSL
# [[KB Email-2]] Configure Outlook 2007, with Auth SMTP and IMAP SSL
# [[KB Email-3]] What are SWCP's email server settings?

===Mac Mail===
# [[KB 458]] Why does my Mac Mail on Mac OSX keep asking for my Password and failing?

===Email On Smartphones===
# [[Configure iPhone for SWCP Email]]

===Eudora===
# [[KB 6]] Setting up Eudora for multiple users on a Win95 PC
# [[KB 87]] Why do a get Error involving Domain Name System. -3208 {tcp:1109} from Eudora?
# [[KB 7]] Setting up Eudora for multiple users on a Mac
# [[KB 89]] I can't find Unix created folders using Eudora in IMAP mode.
===Other email clients===
# [[KB 122]] How do I set up mail filters in Netscape for catching spam?
# [[KB 99]] Entourage 2001 for Mac won't get mail
# [[KB 101]] How do I convert a Pine address book to Netscape?
# [[KB 179]] How do I configure Netscape Communicator 7.0 for email
# [[KB 59]] Changing the POP server in Claris Emailer

===MS Exchange Server===
# [[KB 151]] How do I configure an MS Exchange server to not allow relaying?
===TWIG===
# [[KB 407]] How do I delete more than 20 messages at a time from TWIG?
# [[KB 67]] Twig keeps asking for username and password when I try to read a message
# [[Twig Error: Unable to find context data]]

===Horde===
# [[KB 439]] How do I read my email when I am away from home using Horde?
===Attachments===
# [[KB 155]] I've send an attachment to some people and they got a different file, why?
===Spam & Scams===
# [[KB 91]] How do I add anti-spam filters in Outlook Express?
# [[KB 295]] What is a phisher scam? How do I recognize one and avoid it?
# [[KB 437]] Why can't you guys just filter out the spam!
# [[KB 292]] How do I get Spamprobe to be Trained?
# [[KB 170]] Can I use your spam filters with Majordomo?
# [[KB 132]] What should I do about the Nimda worm?
# [[KB 248]] Why am I getting all these bounce messages from mail I didn't send?
# [[KB 293]] Ok, Spamprobe is Trained. Now what?

KB Email Questions

2010-06-11T17:10:00Z

Jeepin83:

[[https://members.swcp.com/wiki/index.php?title=Knowledge_Base Back]]

==Common E-mail Questions==
===General===
# [[KB 440]] Filtering of Forwarded Email
# [[KB 28]] Size limit on email messages
# [[KB 279]] Email - Showing Full Headers
# [[Forward_headers]] How do I Forward Headers to SWCP?
# [[KB 102]] How do I delete mail messages without opening them first?
# [[KB 195]] How do I access my mail without having to put the password in each time?
# [[KB 324]] How do I read email while I am away from home?
# [[KB 152]] How do I unsubscribe from a mailing list
# [[KB 270]] You're blocking me from sending messages to you, what can I do?
# [[KB 325]] I can receive e-mail, but can't send. I have Norton, help!
# [[KB 12]] Change return address setting in various email packages
# [[KB 207]] Why are my messages to a Mailman list server rejected?
# [[KB 68]] How do I filter mail by domain to forward some mail to my cellphone?
# [[Authenticated SMTP]] setups for several email programs.

===Outlook===
# [[KB 258]] Get Outlook Express not to leave mail on the server
# [[KB 91]] How do I add anti-spam filters in Outlook Express?
# [[KB 154]] Are there any special settings I need for using Outlook to manage a Majordomo list?
# [[KB 167]] Why does Outlook Express disconnect after checking mail?
# [[KB 55]] Outlook 2000 not sending messages
# [[KB 66]] Can't read attachments sent by Outlook Express in UUENCODE format.
# [[KB 239]] How do I import my Outlook or Outlook Express contacts into TWIG
# [[KB 264]] How do I set up Outlook 2000 to filter based on your X-Spam-Level: spamassassin flag?
# [[KB 11]] Configure Microsoft Outlook Email
# [[KB 205]] Outlook Express won't save passwords
# [[KB 156]] Sending mail with Outlook through an MSN connection
# [[KB 137]] How do I filter email messages in Outlook Express 4.5 on the Macintosh
# [[KB Email-1]] Configure Outlook 2003, with Auth SMTP and IMAP SSL
# [[KB Email-2]] Configure Outlook 2007, with Auth SMTP and IMAP SSL
# [[KB Email-3]] What are SWCP's email server settings?

===Mac Mail===
# [[KB 458]] Why does my Mac Mail on Mac OSX keep asking for my Password and failing?

===Email On Smartphones===
# [[Configure iPhone for SWCP Email]]

===Eudora===
# [[KB 6]] Setting up Eudora for multiple users on a Win95 PC
# [[KB 87]] Why do a get Error involving Domain Name System. -3208 {tcp:1109} from Eudora?
# [[KB 7]] Setting up Eudora for multiple users on a Mac
# [[KB 89]] I can't find Unix created folders using Eudora in IMAP mode.
===Other email clients===
# [[KB 122]] How do I set up mail filters in Netscape for catching spam?
# [[KB 99]] Entourage 2001 for Mac won't get mail
# [[KB 101]] How do I convert a Pine address book to Netscape?
# [[KB 179]] How do I configure Netscape Communicator 7.0 for email
# [[KB 59]] Changing the POP server in Claris Emailer

===MS Exchange Server===
# [[KB 151]] How do I configure an MS Exchange server to not allow relaying?
===TWIG===
# [[KB 407]] How do I delete more than 20 messages at a time from TWIG?
# [[KB 67]] Twig keeps asking for username and password when I try to read a message
# [[Twig Error: Unable to find context data]]

===Horde===
# [[KB 439]] How do I read my email when I am away from home using Horde?
===Attachments===
# [[KB 155]] I've send an attachment to some people and they got a different file, why?
===Spam & Scams===
# [[KB 91]] How do I add anti-spam filters in Outlook Express?
# [[KB 295]] What is a phisher scam? How do I recognize one and avoid it?
# [[KB 437]] Why can't you guys just filter out the spam!
# [[KB 292]] How do I get Spamprobe to be Trained?
# [[KB 170]] Can I use your spam filters with Majordomo?
# [[KB 132]] What should I do about the Nimda worm?
# [[KB 248]] Why am I getting all these bounce messages from mail I didn't send?
# [[KB 293]] Ok, Spamprobe is Trained. Now what?

Forward headers

2010-06-11T17:06:43Z

Jeepin83:

This post is related how to forward email headers to the helpdesk in various popular email clients.

Please note: If you do not know which program (or version of Outlook) you use
Click on 'Help' inside of your email program
then Click 'About'

Mozilla Thunderbird

1. Open the offending email (double click the message to open it in a new window).
2. Click on "View", then choose "Headers" then "All".
3. Then click the "Forward" button and address the email to: help@swcp.com
4. Next, click the "Send" button.
5. Next time you send an email click on "View" > "Headers" > "normal" to put the Headers back to normal.

Outlook Express

1. Open the offending email.
2. At the top of Outlook Express, click File, and then click on Properties.
3. Click the Details tab.
4. Press the Message Source button at the bottom.
5. Select all the information in the new window by hitting the Ctrl and "A" keys at the same time.
This will highlight (usually in black) everything in the window.
6. Next, while everything is highlighted, hit Ctrl and "C" at the same time. This copies the information.
Nothing new will happen on the screen.
7. Close both windows (the Message Source window and the Message Properties window).
8. Open a new message by clicking the "New Mail" button at the top left corner of the Outlook Express window.
9. Address this new message window to help@swcp.com
10. Click once in the body of the "New Message" window, click the Edit menu at the top of that same window,
and select Paste. This should paste all of the message source information in the body of the new message.
11. Send the message by clicking the Send button in the top left corner.
12. The original offending message can now be deleted or saved as you choose.

Microsoft Outlook 97

1. Open the offending email.
2. At the top of Outlook, click File, and then click on Properties.
3. Click on the Internet tab.
4. Highlight everything by hitting Ctrl and "A" keys at the same time.
5. Next, while everything is highlighted, hit Ctrl and "C" at the same time. This copies the information.
Nothing new will happen on the screen.
6. Close the Properties window.
7. Press the Forward button found on the toolbar.
8. Address this message to: help@swcp.com
9. Click at the very TOP of the message you are about to forward, so that the cursor is blinking in the body of the message.
10. Go to the Edit menu, then go to Paste.
This will paste the property information that was copied before into this message.
11. Send the message by clicking the Send button in the top left corner.
12. The original, offending message can now be deleted or saved, as you choose.

Microsoft Outlook XP

1. Open the offending email (double click the message to open it in a new window).
2. Click on View, then choose Options.
3. Click in the "Internet Headers" box, and hit CTRL and A at the same time then Ctrl and C(at the same time again). This copies the information.
Nothing new will happen on the screen.
4. Next, click the "Close" button.
5. Create a new message, and address the email to: help@swcp.com
6. Click in the body of the message, then choose "Edit", and select "Paste"
The headers should be in the body of the message now.
7. Send the message.
8. The original offending message can now be deleted or saved as you choose.

Microsoft Outlook 2003

1. Open the offending email (double click the message to open it in a new window).
2. Click on View, then choose Options.
3. Click in the "Internet Headers" box, and hit CTRL and A at the same time then Ctrl and C(at the same time again). This copies the information.
Nothing new will happen on the screen.
4. Next, click the "Close" button.
5. Create a new message, and address the email to: help@swcp.com
6. Click in the body of the message, then choose "Edit", and select "Paste"
The headers should be in the body of the message now.
7. Send the message.
8. The original offending message can now be deleted or saved as you choose.

Netscape Messenger

1. Open the offending email
2. At the top of Netscape Messenger, click View, and then Headers.
3. Click on "ALL". This will display the headers of that message.
4. Highlight the entire message by going to the Edit menu and clicking on Select All.
5. Next, with everything highlighted, hit Ctrl and "C" at the same time. This copies the information.
Nothing new will happen on the screen.
6. Open a new message by clicking the "New Msg" button at the top left corner of the Netscape Messenger window.
7. Address this new message window to help@swcp.com
8. In the body of the message, click the mouse once.
9. Go to the Edit menu then Paste.
This should paste all of the message source information into the body of the new message.
10. Send the message by clicking the Send button in the top left corner.
11. The original offending message can now be deleted or saved as you choose.

Eudora Pro/Light

1. Open the offending email.
2. Right above the message, click on the button that says "Blah, Blah, Blah".
(This shows the hidden "headers")
3. Prepare to forward the message by clicking the Forward button.
4. It is very important that the message is Forwarded, and not Redirected.
Redirecting the message will only remove the headers again.
5. Address this message to help@swcp.com
6. Send the message by clicking on the SEND button on top of the window.
7. The original offending message can now be deleted or saved.

Entourage (Office 2001/X/2004) (Mac)

1. Double-click on the e-mail message.
2. Click View > Internet Headers or View > Source.
3. A window will open with the full headers of the message.
4. Click in that window.
5. Click the Edit menu and choose Select All.
6. Click the Edit menu and choose Copy.
7. Create a new message in Entourage, click in the body of the message, go to the Edit menu and select Paste.
8. Fill in the appropriate e-mail address in the To: help@swcp.com
the subject, and then click Send Now.

Forward headers

2010-06-11T17:06:17Z

Jeepin83: How to forward headers to SWCP

This post related how to forward email headers to the helpdesk in various popular email clients.

Please note: If you do not know which program (or version of Outlook) you use
Click on 'Help' inside of your email program
then Click 'About'

Mozilla Thunderbird

1. Open the offending email (double click the message to open it in a new window).
2. Click on "View", then choose "Headers" then "All".
3. Then click the "Forward" button and address the email to: help@swcp.com
4. Next, click the "Send" button.
5. Next time you send an email click on "View" > "Headers" > "normal" to put the Headers back to normal.

Outlook Express

1. Open the offending email.
2. At the top of Outlook Express, click File, and then click on Properties.
3. Click the Details tab.
4. Press the Message Source button at the bottom.
5. Select all the information in the new window by hitting the Ctrl and "A" keys at the same time.
This will highlight (usually in black) everything in the window.
6. Next, while everything is highlighted, hit Ctrl and "C" at the same time. This copies the information.
Nothing new will happen on the screen.
7. Close both windows (the Message Source window and the Message Properties window).
8. Open a new message by clicking the "New Mail" button at the top left corner of the Outlook Express window.
9. Address this new message window to help@swcp.com
10. Click once in the body of the "New Message" window, click the Edit menu at the top of that same window,
and select Paste. This should paste all of the message source information in the body of the new message.
11. Send the message by clicking the Send button in the top left corner.
12. The original offending message can now be deleted or saved as you choose.

Microsoft Outlook 97

1. Open the offending email.
2. At the top of Outlook, click File, and then click on Properties.
3. Click on the Internet tab.
4. Highlight everything by hitting Ctrl and "A" keys at the same time.
5. Next, while everything is highlighted, hit Ctrl and "C" at the same time. This copies the information.
Nothing new will happen on the screen.
6. Close the Properties window.
7. Press the Forward button found on the toolbar.
8. Address this message to: help@swcp.com
9. Click at the very TOP of the message you are about to forward, so that the cursor is blinking in the body of the message.
10. Go to the Edit menu, then go to Paste.
This will paste the property information that was copied before into this message.
11. Send the message by clicking the Send button in the top left corner.
12. The original, offending message can now be deleted or saved, as you choose.

Microsoft Outlook XP

1. Open the offending email (double click the message to open it in a new window).
2. Click on View, then choose Options.
3. Click in the "Internet Headers" box, and hit CTRL and A at the same time then Ctrl and C(at the same time again). This copies the information.
Nothing new will happen on the screen.
4. Next, click the "Close" button.
5. Create a new message, and address the email to: help@swcp.com
6. Click in the body of the message, then choose "Edit", and select "Paste"
The headers should be in the body of the message now.
7. Send the message.
8. The original offending message can now be deleted or saved as you choose.

Microsoft Outlook 2003

1. Open the offending email (double click the message to open it in a new window).
2. Click on View, then choose Options.
3. Click in the "Internet Headers" box, and hit CTRL and A at the same time then Ctrl and C(at the same time again). This copies the information.
Nothing new will happen on the screen.
4. Next, click the "Close" button.
5. Create a new message, and address the email to: help@swcp.com
6. Click in the body of the message, then choose "Edit", and select "Paste"
The headers should be in the body of the message now.
7. Send the message.
8. The original offending message can now be deleted or saved as you choose.

Netscape Messenger

1. Open the offending email
2. At the top of Netscape Messenger, click View, and then Headers.
3. Click on "ALL". This will display the headers of that message.
4. Highlight the entire message by going to the Edit menu and clicking on Select All.
5. Next, with everything highlighted, hit Ctrl and "C" at the same time. This copies the information.
Nothing new will happen on the screen.
6. Open a new message by clicking the "New Msg" button at the top left corner of the Netscape Messenger window.
7. Address this new message window to help@swcp.com
8. In the body of the message, click the mouse once.
9. Go to the Edit menu then Paste.
This should paste all of the message source information into the body of the new message.
10. Send the message by clicking the Send button in the top left corner.
11. The original offending message can now be deleted or saved as you choose.

Eudora Pro/Light

1. Open the offending email.
2. Right above the message, click on the button that says "Blah, Blah, Blah".
(This shows the hidden "headers")
3. Prepare to forward the message by clicking the Forward button.
4. It is very important that the message is Forwarded, and not Redirected.
Redirecting the message will only remove the headers again.
5. Address this message to help@swcp.com
6. Send the message by clicking on the SEND button on top of the window.
7. The original offending message can now be deleted or saved.

Entourage (Office 2001/X/2004) (Mac)

1. Double-click on the e-mail message.
2. Click View > Internet Headers or View > Source.
3. A window will open with the full headers of the message.
4. Click in that window.
5. Click the Edit menu and choose Select All.
6. Click the Edit menu and choose Copy.
7. Create a new message in Entourage, click in the body of the message, go to the Edit menu and select Paste.
8. Fill in the appropriate e-mail address in the To: help@swcp.com
the subject, and then click Send Now.