SWCP Support Wiki - User contributions [en]

Spam policy

2008-07-26T00:56:23Z

Mcdonsan: /* How to display headers */

__NOTOC__
==Unsolicited Bulk E-mail==
===Our Policy===
We do not condone or allow unsolicited bulk email from our mail servers, or to advertise a site that resides on our servers. Sending out bulk, unsolicited email will result in account termination.

==Promote Responsible Net Commerce: Help Stamp Out Spam==
Check out the following links for more information on stopping the practice of bulk unsolicited e-mail (Spam).

* [[http://spam.abuse.net/ Spam Abuse Net]]
* [[http://www.cauce.org/ CAUCE - Coalition Against Unsolicited Commercial Email.]]

==Reporting Bulk E-mail==
Feel free to report unsolicited bulk email you receive. If we see the repeated instantances of a company spamming our customers we will contact them. If they persist we'll block their access to our mail servers.

===What we need when you report spam===
It's important for us to see the complete header information of any email that you want to report. Spammers often forge parts of the header pretending to send from innocent companies that have nothing to do with the spam.

====How to display headers====

* Eudora
- Open the message in its own window. You can do this by double-clicking the message in the message list.
- Press the button labeled "Blah Blah Blah" to display the header information.
- This button is small, and is located near the upper right-hand corner of the message window.
- Forward the message to us.

* Microsoft Outlook
- MS Outlook 2007
- Open the message in its own window. You can do this by double-clicking the message in the message list.
- Click the small arrow to the right of Options. This will open the "Message Options" window.
- Right-click anywhere in the text field and click "Select All". Right-click once more and click "Copy".
- Close the "Message Options" window.
- Click the Forward button.
- In the body of your fowarded message, right-click and choose "Paste" to include the full header information.
- Forward the message to us.

- MS Outlook 2000-2003
- Right-click the message whose headers you wish to see and click "Properties". This will pull up a message properties screen.
- Click the "Details" tab. This will display the full header information.
- Right-click once in the text box where the header information is displayed, and click "Select all".
This will select all of the text.
- Right-click once more and click "Copy".
- Close the Message Properties window.
- Click the Forward button to forward the suspicious message to us.
- In the body of your message, right-click and choose "Paste" to include the full header information.
- Forward the message to us.

Outlook Express
- Windows
- Open the message in its own window. You can do this by double-clicking the message in the message list.
- Click "File", then click Properties. This will display the message properties window.
- Click the Details tab.
- Right-click anywhere in the "Internet headers for this message" text field and click "Select All".
- Right-click once more and click "Copy".
- Close the Properties window.
- Click the Forward button.
- In the body of your message, right-click and choose "Paste" to include the full header information.
- Forward the message to us.

- Mac
- Display the message.
- Click "View", then click "Internet Headers".
- Select and copy all of the Internet Headers information.
- ??? close the Internet Headers information screen ???
- Click "Forward".
- Paste the header information into the body of the message.
- Forward the message to us.

*Windows Mail (Vista)
- Right-click the message whose headers you wish to see and click "Properties". This will pull up a message properties screen.
- Click the small arrow to the right of Options. This will open the "Message Options" window.
- Right-click anywhere in the text field and click "Select All". Right-click once more and click "Copy".
- Close the "Message Options" window.
- Click the Forward button.
- In the body of your fowarded message, right-click and choose "Paste" to include the full header information.
- Forward the message to us.

* Netscape (version 4)
- While viewing a mail message select View-->Headers and hit "All"
- Forward the message to us

Spam policy

2008-07-26T00:51:58Z

Mcdonsan:

__NOTOC__
==Unsolicited Bulk E-mail==
===Our Policy===
We do not condone or allow unsolicited bulk email from our mail servers, or to advertise a site that resides on our servers. Sending out bulk, unsolicited email will result in account termination.

==Promote Responsible Net Commerce: Help Stamp Out Spam==
Check out the following links for more information on stopping the practice of bulk unsolicited e-mail (Spam).

* [[http://spam.abuse.net/ Spam Abuse Net]]
* [[http://www.cauce.org/ CAUCE - Coalition Against Unsolicited Commercial Email.]]

==Reporting Bulk E-mail==
Feel free to report unsolicited bulk email you receive. If we see the repeated instantances of a company spamming our customers we will contact them. If they persist we'll block their access to our mail servers.

===What we need when you report spam===
It's important for us to see the complete header information of any email that you want to report. Spammers often forge parts of the header pretending to send from innocent companies that have nothing to do with the spam.

====How to display headers====

* Eudora
- Open the message in its own window. You can do this by double-clicking the message in the message list.
- Press the button labeled "Blah Blah Blah" to display the header information; this button is small, and is located near the upper right-hand corner of the message window.
- Forward the message to us.

* Microsoft Outlook
- MS Outlook 2007
- Open the message in its own window. You can do this by double-clicking the message in the message list.
- Click the small arrow to the right of Options. This will open the "Message Options" window.
- Right-click anywhere in the text field and click "Select All". Right-click once more and click "Copy".
- Close the "Message Options" window.
- Click the Forward button.
- In the body of your fowarded message, right-click and choose "Paste" to include the full header information.
- Forward the message to us.

- MS Outlook 2000-2003
- Right-click the message whose headers you wish to see and click "Properties". This will pull up a message properties screen.
- Click the "Details" tab. This will display the full header information.
- Right-click once in the text box where the header information is displayed, and click "Select all". This will select all of the text.
- Right-click once more and click "Copy".
- Close the Message Properties window.
- Click the Forward button to forward the suspicious message to us.
- In the body of your message, right-click and choose "Paste" to include the full header information.
- Forward the message to us.

Outlook Express
- Windows
- Open the message in its own window. You can do this by double-clicking the message in the message list.
- Click "File", then click Properties. This will display the message properties window.
- Click the Details tab.
- Right-click anywhere in the "Internet headers for this message" text field and click "Select All".
- Right-click once more and click "Copy".
- Close the Properties window.
- Click the Forward button.
- In the body of your message, right-click and choose "Paste" to include the full header information.
- Forward the message to us.

- Mac
- Display the message.
- Click "View", then click "Internet Headers".
- Select and copy all of the Internet Headers information.
- ??? close the Internet Headers information screen ???
- Click "Forward".
- Paste the header information into the body of the message.
- Forward the message to us.

*Windows Mail (Vista)
- Right-click the message whose headers you wish to see and click "Properties". This will pull up a message properties screen.
- Click the small arrow to the right of Options. This will open the "Message Options" window.
- Right-click anywhere in the text field and click "Select All". Right-click once more and click "Copy".
- Close the "Message Options" window.
- Click the Forward button.
- In the body of your fowarded message, right-click and choose "Paste" to include the full header information.
- Forward the message to us.

* Netscape (version 4)
- While viewing a mail message select View-->Headers and hit "All"
- Forward the message to us

1994 network description

2008-07-25T20:29:58Z

Mcdonsan:

SWCP's Network Configuration

[[Image:swcptech1.gif]]We are often asked: Just what IS Southwest Cyberport? What kind of computers does it use? How is it arranged? When I call up with my modem, what sort of thing am I talking to? Here's a detailed description of Southwest Cyberport's network configuration.

Network Topology
SWCP consists primarily of a network of Sun Unix workstations. The Unix machines are all on an ethernet. The ethernet is then connected to the Internet via a high-speed digital phone line. Our Internet connection is a full T1 line, which is a 1.5 Mb/s connection. Our network also contains several Pentium & 486 PCs and a Macintosh.

Terminal Servers
We use the Livingston PortMaster brand of terminal server. Each server has 30 ports; each port can be connected to a modem. The PortMasters are also connected to the ethernet. When a user calls SWCP, the terminal server asks for a login name and password. If the name and password are valid, the user is then logged in to one of the Unix machines which acts as a login server.

When a dialup IP (SLIP or PPP) user calls in, the terminal server asks for and verifies the user name and password, as above. But instead of logging the user into one of the Unix login servers, the terminal server handles all of the SLIP/PPP protocol communications itself. So the user's machine becomes a node on our local ethernet (and by extension, a node on the Internet). The dialup IP user can then communicate directly with other computers on the network without having to go through one of our Unix machines. Dialup IP users can still use the Unix machines to log in (with telnet), retrieve email (via POP or SMTP), or store files (with FTP).

Network Map
The pictures on this page are photos of our couputers in our office on Texas street (click on the small photos to see larger versions). A conceptual diagram of the Southwest Cyberport network is also available.

File:Swcptech1.gif

2008-07-25T20:29:19Z

Mcdonsan:

1994 network description

2008-07-25T20:26:52Z

Mcdonsan: New page: SWCP's Network Configuration We are often asked: Just what IS Southwest Cyberport? What kind of computers does it use? How is it arranged? When I call up with my modem, what sort of thing ...

SWCP's Network Configuration
We are often asked: Just what IS Southwest Cyberport? What kind of computers does it use? How is it arranged? When I call up with my modem, what sort of thing am I talking to? Here's a detailed description of Southwest Cyberport's network configuration.

Network Topology
SWCP consists primarily of a network of Sun Unix workstations. The Unix machines are all on an ethernet. The ethernet is then connected to the Internet via a high-speed digital phone line. Our Internet connection is a full T1 line, which is a 1.5 Mb/s connection. Our network also contains several Pentium & 486 PCs and a Macintosh.

Terminal Servers
We use the Livingston PortMaster brand of terminal server. Each server has 30 ports; each port can be connected to a modem. The PortMasters are also connected to the ethernet. When a user calls SWCP, the terminal server asks for a login name and password. If the name and password are valid, the user is then logged in to one of the Unix machines which acts as a login server.

When a dialup IP (SLIP or PPP) user calls in, the terminal server asks for and verifies the user name and password, as above. But instead of logging the user into one of the Unix login servers, the terminal server handles all of the SLIP/PPP protocol communications itself. So the user's machine becomes a node on our local ethernet (and by extension, a node on the Internet). The dialup IP user can then communicate directly with other computers on the network without having to go through one of our Unix machines. Dialup IP users can still use the Unix machines to log in (with telnet), retrieve email (via POP or SMTP), or store files (with FTP).

Network Map
The pictures on this page are photos of our couputers in our office on Texas street (click on the small photos to see larger versions). A conceptual diagram of the Southwest Cyberport network is also available.

SWCP History Timeline

2008-07-25T20:26:13Z

Mcdonsan: /* 1994 */

__NOTOC__

===1994===

SWCP was founded by Mark Costlow and Jamii Corley and started life in their back bedroom in June of 1994. It quickly spread to take over part of the den as well. This is a [[1994 network description]] we wrote in 1994 complete with some SWCP '[[baby pictures]]'.

===1995===

In September of 1995 the business had outgrown the home location and we opened a small office on Juan Tabo, with a frame relay connection back to the house. Several staff members were added to improve customer support. We set up our first class room and gave several begining Internet and HTML classes.

===1996===

In March of 1996 SWCP boradened its geographical presense to include Santa Fe, Los Alamos, and White Rock by opening a POP in White Rock. There were major equipment upgrades to improve FTP, Web, Login and News servers. We continued hiring to build a knowledgable technical support staff.

===1997===

SWCP ran into some severe telco facilities shortages through the beginning half of the year and were unable to get more capacity from US West to the Juan Tabo location so we initiated a search for new office space. In October of 1997, working through a long weekend we moved into our current location on Indian School. Here are some snapshots of how that space looked right before we moved in.

===1998===

1998 saw the additions of the iPass roaming service, ISDN support, and lower prices, in dial-up access and web hosting. We obtained our own IP space from the ARIN and increased our dial up capacity significantly. We're now supporting the K56Flex and V.90 standards in Albuquerque and Los Alamos.

===1999===

In 1999 we partnered with several vendor companies to offer a suite of broadband services including business and residential DSL and wireless service. We revamped our web site and expanded our upstream bandwidth significantly.

===2000===

2000 was a busy year. We added New Edge as a DSL partner, and Clearwire as a wireless partner to offer a fuller suite of broadband products. Our original DSL partner JATO failed at the end of 2000 making for quite a scramble to place customers with other alternatives. With the upswing in broadband we introduced a DSL department to help keep the ordering process smooth.

===2001===

We became Southwest Cyberport, Inc in September of 2001 and increased our out-bound capacity. Our facility is now on-net with Espire, GST and Qwest giving us a wider variety of bandwidth options.

===2002===

2002 was the year of infrastructure enhancement. We enlarged our office space, created an area of machines with alternative OSes, installed a tape backup jukebox and a backup generator. We also became more involved in DSL installations and purchased an installation van. Our wireless partner Clearwire was purchased by the Purelink company.

===2003===

In 2003 SWCP became more involved in providing new broadband solutions to an environment starved for those services. We've introduced the First Mile Alliance, working with apartment complexes, office complexes, hotels and new housing developments with a wide suite of products to get high speed access out into places that have been ignored by the current vendors. Our wireless service SWCP Direct is providing many customers with an alternative to DSL or higher priced frame relay or T1 circuits. We've upgraded our web services offering more redunancy and speed with a new web farm, and lower prices.

===2004/2005===

2004 and 2005 saw a large growth in our wireless service SWCP Direct expanding from a couple of Points of Presence to covering most of the greater Albuquerue area. In December of 2004 we merged with a local ISP, Thunder Network Technologies.

===2006===

At the beginning of 2006 brought another merger with another excellent local ISP, New Mexico Internet Access.

===2007/2008===

We've introduced a new set up products for online backups. We launched a new website with better navigation and a new control panel allowing customers easier access to their account information and configuration.

SWCP History Timeline

2008-07-25T20:23:59Z

Mcdonsan:

__NOTOC__

===1994===

SWCP was founded by Mark Costlow and Jamii Corley and started life in their back bedroom in June of 1994. It quickly spread to take over part of the den as well. This is a network description we wrote in 1994 complete with some SWCP 'baby pictures'.

===1995===

In September of 1995 the business had outgrown the home location and we opened a small office on Juan Tabo, with a frame relay connection back to the house. Several staff members were added to improve customer support. We set up our first class room and gave several begining Internet and HTML classes.

===1996===

In March of 1996 SWCP boradened its geographical presense to include Santa Fe, Los Alamos, and White Rock by opening a POP in White Rock. There were major equipment upgrades to improve FTP, Web, Login and News servers. We continued hiring to build a knowledgable technical support staff.

===1997===

SWCP ran into some severe telco facilities shortages through the beginning half of the year and were unable to get more capacity from US West to the Juan Tabo location so we initiated a search for new office space. In October of 1997, working through a long weekend we moved into our current location on Indian School. Here are some snapshots of how that space looked right before we moved in.

===1998===

1998 saw the additions of the iPass roaming service, ISDN support, and lower prices, in dial-up access and web hosting. We obtained our own IP space from the ARIN and increased our dial up capacity significantly. We're now supporting the K56Flex and V.90 standards in Albuquerque and Los Alamos.

===1999===

In 1999 we partnered with several vendor companies to offer a suite of broadband services including business and residential DSL and wireless service. We revamped our web site and expanded our upstream bandwidth significantly.

===2000===

2000 was a busy year. We added New Edge as a DSL partner, and Clearwire as a wireless partner to offer a fuller suite of broadband products. Our original DSL partner JATO failed at the end of 2000 making for quite a scramble to place customers with other alternatives. With the upswing in broadband we introduced a DSL department to help keep the ordering process smooth.

===2001===

We became Southwest Cyberport, Inc in September of 2001 and increased our out-bound capacity. Our facility is now on-net with Espire, GST and Qwest giving us a wider variety of bandwidth options.

===2002===

2002 was the year of infrastructure enhancement. We enlarged our office space, created an area of machines with alternative OSes, installed a tape backup jukebox and a backup generator. We also became more involved in DSL installations and purchased an installation van. Our wireless partner Clearwire was purchased by the Purelink company.

===2003===

In 2003 SWCP became more involved in providing new broadband solutions to an environment starved for those services. We've introduced the First Mile Alliance, working with apartment complexes, office complexes, hotels and new housing developments with a wide suite of products to get high speed access out into places that have been ignored by the current vendors. Our wireless service SWCP Direct is providing many customers with an alternative to DSL or higher priced frame relay or T1 circuits. We've upgraded our web services offering more redunancy and speed with a new web farm, and lower prices.

===2004/2005===

2004 and 2005 saw a large growth in our wireless service SWCP Direct expanding from a couple of Points of Presence to covering most of the greater Albuquerue area. In December of 2004 we merged with a local ISP, Thunder Network Technologies.

===2006===

At the beginning of 2006 brought another merger with another excellent local ISP, New Mexico Internet Access.

===2007/2008===

We've introduced a new set up products for online backups. We launched a new website with better navigation and a new control panel allowing customers easier access to their account information and configuration.

SWCP History Timeline

2008-07-25T20:23:32Z

Mcdonsan: New page: ===1994=== SWCP was founded by Mark Costlow and Jamii Corley and started life in their back bedroom in June of 1994. It quickly spread to take over part of the den as well. This is a netw...

===1994===

SWCP was founded by Mark Costlow and Jamii Corley and started life in their back bedroom in June of 1994. It quickly spread to take over part of the den as well. This is a network description we wrote in 1994 complete with some SWCP 'baby pictures'.

===1995===

In September of 1995 the business had outgrown the home location and we opened a small office on Juan Tabo, with a frame relay connection back to the house. Several staff members were added to improve customer support. We set up our first class room and gave several begining Internet and HTML classes.

===1996===

In March of 1996 SWCP boradened its geographical presense to include Santa Fe, Los Alamos, and White Rock by opening a POP in White Rock. There were major equipment upgrades to improve FTP, Web, Login and News servers. We continued hiring to build a knowledgable technical support staff.

===1997===

SWCP ran into some severe telco facilities shortages through the beginning half of the year and were unable to get more capacity from US West to the Juan Tabo location so we initiated a search for new office space. In October of 1997, working through a long weekend we moved into our current location on Indian School. Here are some snapshots of how that space looked right before we moved in.

===1998===

1998 saw the additions of the iPass roaming service, ISDN support, and lower prices, in dial-up access and web hosting. We obtained our own IP space from the ARIN and increased our dial up capacity significantly. We're now supporting the K56Flex and V.90 standards in Albuquerque and Los Alamos.

===1999===

In 1999 we partnered with several vendor companies to offer a suite of broadband services including business and residential DSL and wireless service. We revamped our web site and expanded our upstream bandwidth significantly.

===2000===

2000 was a busy year. We added New Edge as a DSL partner, and Clearwire as a wireless partner to offer a fuller suite of broadband products. Our original DSL partner JATO failed at the end of 2000 making for quite a scramble to place customers with other alternatives. With the upswing in broadband we introduced a DSL department to help keep the ordering process smooth.

===2001===

We became Southwest Cyberport, Inc in September of 2001 and increased our out-bound capacity. Our facility is now on-net with Espire, GST and Qwest giving us a wider variety of bandwidth options.

===2002===

2002 was the year of infrastructure enhancement. We enlarged our office space, created an area of machines with alternative OSes, installed a tape backup jukebox and a backup generator. We also became more involved in DSL installations and purchased an installation van. Our wireless partner Clearwire was purchased by the Purelink company.

===2003===

In 2003 SWCP became more involved in providing new broadband solutions to an environment starved for those services. We've introduced the First Mile Alliance, working with apartment complexes, office complexes, hotels and new housing developments with a wide suite of products to get high speed access out into places that have been ignored by the current vendors. Our wireless service SWCP Direct is providing many customers with an alternative to DSL or higher priced frame relay or T1 circuits. We've upgraded our web services offering more redunancy and speed with a new web farm, and lower prices.

===2004/2005===

2004 and 2005 saw a large growth in our wireless service SWCP Direct expanding from a couple of Points of Presence to covering most of the greater Albuquerue area. In December of 2004 we merged with a local ISP, Thunder Network Technologies.

===2006===

At the beginning of 2006 brought another merger with another excellent local ISP, New Mexico Internet Access.

===2007/2008===

We've introduced a new set up products for online backups. We launched a new website with better navigation and a new control panel allowing customers easier access to their account information and configuration.