__NOTOC__
More and more networks around the world are placing restrictions on who can send email through their services, and how they may do it. Sadly, this is a necessary step in the ongoing battle against spammers. Many of our customers need to send mail through the SWCP mail servers while using non-SWCP network connections (at a hotel, in a coffee shop, on a Comcast connection, etc.) The way to do that is using Authenticated SMTP.

Authenticated SMTP is a method for your email software to tell our mail server who you are, using your username and password. It is supported by all modern email software and is easy to set up. If you have had your email rejected for any of the following reasons, this will usually fix the problem:
* PBL rejection
* SPF rejection
* Port 25 blocked

The basic idea is to set your email program to send with the following configuration:
* Outgoing mail server (SMTP server): mail.swcp.com
* Port and/or protocol: Port 465 with SSL, or port 587 with TLS
* Username and password: the same as you use to retreive your email from SWCP

==Step-by-Step setup for different Mail Clients==
===Thunderbird===
# Go to the Tools menu (or on Linux, the Edit menu) and select Account Settings. (Note: if you do not see "Tools" tap your ALT key and it will appear in the top of your window)
# In the Account Settings window, click on "Outgoing Server (SMTP)"
# Select the server 'mail.swcp.com' and click the 'Edit' button
# In the 'Authentication method' pulldown menu, select 'Normal Password'.
# In the 'Connection Security' pulldown menu, select 'SSL/TLS'
# At this point, the "Port" setting should have changed to read 465.
# Click OK, then OK again to exit Account Settings.

===Outlook===
# Go the Account Settings menu:
#*(Outlook 2003) Go to Tools, then Email Accounts. Select 'View or Change Existing Accounts' and click the 'Next' button
#*(Outlook 2007) Go to Tools, then Account Settings
#*(Outlook 2010 and 2013) Go to the File tab, then the Info menu. In the Info menu, click 'Account Settings'
#*(Outlook 2016/Office 365), Go to File tab => Info menu => Click on Account Settings and then "Manage Profiles" from the pulldown menu
# Select the account to modify, click Change (not the 'Change Folder' button)
# Make sure "Log on using Secure Password Authentication (SPA)" is turned '''OFF''' (Yes, this is confusing ... "SPA" is used only with certain Windows networks, not with Internet Email).
# Click the 'More Settings' button
# Select the Outgoing Server tab
# Turn ON "My outgoing server (SMTP) requires authentication"
# Select the "Log on using..." option, and enter the username and password again, or select 'Use same settings as incoming'
# Make sure the "Secure Password Authentication" setting on this screen is '''OFF'''
# Select the Advanced tab
# Enable SSL for incoming and outgoing:
#* Beneath the incoming and outgoing ports, tick the checkbox next to 'This server requires an encrypted/secure connection (SSL)'.
#* If incoming or outgoing has a 'Use the following type of encrypted connection' option instead of the above, select 'SSL' from the pulldown next to it.
# Set the Outgoing server (SMTP) port number to '''465'''. The Incoming port should change to '''995''' or '''993''' automatically depending on whether you use POP3 or IMAP.
# To save the changes, Click OK, then next and finish in the previous menu.

===Outlook 2011 for Mac===
#Go to the Tools menu and select 'Accounts'
#In the Accounts menu, select the account to be changed
#In the Incoming and Outgoing server sections, check "Use SSL to connect". The Incoming port should change to '''995''' for POP, or '''993''' for IMAP
#If the outgoing port doesn't change automatically, check "Override default port" and set the port to '''465''' for SSL or '''587''' for TLS.
#Click the "More Options" button
#In the "Settings for: mail.swcp.com" window, set 'Authentication' to "Use Incoming Server Info"
# Click OK, then close the Accounts window to finish.

===Mac Mail (OSX 10.11 El Capitan and earlier)===
# Go to the Mail menu and select 'Preferences'
# In the Accounts menu of Preferences, select your SWCP account
# In the 'Account Information' section, click on the pulldown menu next to 'Outgoing Mail Server (SMTP) and select 'Edit SMTP Server List'
# In the following menu, click on the outgoing server that's marked as 'In Use By' your account. The server should be 'mail.swcp.com'
# Click on the 'Advanced' section
# Tick the 'Use SSL' checkbox, and set the port to 465.
# Next to 'Authentication', choose 'Password' from the pulldown menu. A username and password field will appear.
# Type your SWCP username and password into the fields
# Click OK, then close the Preferences menu. If you are prompted to do save your changes, click 'Save'

===Mac Mail (macOS 10.12 Sierra and later)===
# Go to the Mail menu and select 'Preferences'
# In the Accounts menu of Preferences, select your SWCP account
# Click the Advanced tab, uncheck the two "Automatically manage connection settings" checkboxes, and enter the following information into incoming AND outgoing server sections:
## Check 'Use TLS/SSL'
## Incoming port: 995 for POP, or 993 for IMAP
## Outgoing port: 465 or 587
## Authentication: Password
## Username and password: your SWCP logon information.
# Close the Preferences menu, clicking "Save Changes" if prompted.

===Apple iOS Mail (iPad, iPhone)===

# The mail account setup wizard will choose SSL by default
# To configure authenticated SMTP, just type your SWCP login info in to the outgoing username
and password fields (they are marked as 'optional' by default)
*If you have already setup your account in iOS mail and need to fix it*
# Go to Settings > Mail > Accounts
# In the Accounts list, select on your SWCP account
# Select your email address in the "Account" row
# In the Account menu, select the server listed next to "SMTP" in the Outgoing Mail Server section (should be "mail.swcp.com")
# In the SMTP menu, tap the "On >" item in the Primary Server field.
# Enter the following settings:
## Host Name: mail.swcp.com
## User Name: your SWCP username
## Password: your SWCP password
## Use SSL: Enabled
## Authentication: Password
## Server Port: 465 or 587
# Select "Done"

===Android Mail (called Gmail on later versions)===

# During setup, set SSL/Connection security/Security type (the wording varies) to "SSL, accept all certificates"
# In the outgoing server section, check "require sign-in" to enable authenticated SMTP

===Evolution===
In the section for creating a new email account or editing an existing one:
# On the Receiving Mail page:
#* Set "Use Secure Connection" to '''TLS Encryption'''
#* Set "Authentication Type" to '''Password'''
#* Put a checkmark in the "Remember Password" box.
# On the Sending Mail page:
#* Set "Server Type" to '''SMTP''', set "Server" to '''mail.swcp.com'''
#* Put a checkmark in the "Server Requires Authentication" box.
#* Set "Use Secure Connection" to '''TLS Encryption'''
#* Set "Authentication" to "Login"
#* Set "Username" to your email account username.
#* Check the "Remember Password" box.

===Eudora===
# First exit Eudora.
# Look in the Eudora directory for the folder "Extrastuff".
# In this folder there is a file named "esoteric.epi". Drag this file into the main Eudora directory.
# Restart Eudora then go to the Tools menu, Options, Ports, and change the ports here as needed.
# In the Sending Mail Category make sure "Allow Authentication" is checked
# Also, in the drop down box that says "Secure Sockets when Sending" set it to Required: Alternate Port (465).
This uses the login name for the incoming mail.
These steps are for Windows versions and may not be exact for a Mac.

==Others?==
If you use a mail program not covered here, please tell us what it is and we will try to add instructions for it.

==See Also==
* [[Setting up Thunderbird 3 for POP Accounts]]
* [[Configure Sendmail Client for Authenticated SMTP]]

[[Category: Email]]

Outlook 365 on Windows 10 and up

2022-01-11T16:10:57Z

Nshaw:

BUS Backups not running on schedule

2020-05-07T16:33:17Z

Nshaw:

===Version 8===

Missed backups can happen for several reasons, incuding
* '''Computer being in standby (sleep or hibernation) at the time of the scheduled backup''' '''Solutions:'''
** Extend your computer's sleep/wake timer to ensure the computer is awake at the correct time
** Choose a different time for the scheduled backups via the Backup Sets => => [Backup Set Name] => Backup Schedule menu of the client, or on https://backup.swcp.com
** Disable sleep timers entirely on the computer (not advisable on computers with battery power, like laptops), or set your power options to disable sleep when the computer is plugged in
** Set a scheduled task to wake the computer at the scheduled backup time
* '''Problem with the BUS Client's scheduler service''' '''Solutions:'''
** Restarting the computer will usually correct this issue
** If rebooting is not possible/advisable, you can also restart the scheduler service by going (on Windows) with the following steps:
*** Open a "Run" window (Windows key + R), type "services.msc" and click "Run"
*** In the services menu, locate "SWCP BUS Client Services" then right-click and choose "Restart"
* '''The scheduler is not configured to run on the correct system''' '''Solution:'''
** Open the BUS Client, then go to Backup Sets => [Backup Set Name] => Backup Schedule, enable the schedule with the slider button and click "OK" when prompted to run backups on your new computer.

=====How do I know it's working?=====

The scheduler has a log file that will contain information on whether the scheduler has a heartbeat. If the scheduler is not running, the log file will not have any current information, or may contain errors that will clue us into hte problem. It is located in the bus client's profile folder, which is called .obm on the server version and .acb on the desktop version. Here's how to find it:

On Windows:
* In File Explorer, browse to C:\Users\Your username\.obm or .acb\log\Scheduler, and open the file debug.log. '''(note that .obm/.acb are hidden folders, so File Explorer will need to have the "View Hidden Files and Folders" checkbox ticked. That is in the View menu tab of File Explorer on Windows 8 and later.)

On MacOS:
*Open Terminal (or your preferred terminal app), then type in the following commands:
cd ~/.acb/log/Scheduler (replace .acb with .obm if you are using the Server version)
tail debug.log (this will show you the last 10 lines of debug.log)

On Linux:
* In a terminal, type in the following
sudo tail /root/.obm/logs/.obm/debug.log

If the scheduler is running properly the last few lines of the log file will look like this, with current timestamps:
[2020/05/07 10:22:24][info] Profile is reloaded from server. Reloading scheduler ...
[2020/05/07 10:22:24][info] [Backup (1576276018881)] Next backup will run in 8 hr 37 min 35 sec.
[2020/05/07 10:22:24][info] Profile is reloaded from server. Reloading scheduler ... Completed
[2020/05/07 10:27:24][info] Loading profile...
[2020/05/07 10:27:24][info] Loading profile from server ...
[2020/05/07 10:27:26][info] Loading profile from server ... Completed
[2020/05/07 10:27:26][info] Loading profile... Completed
[2020/05/07 10:27:26][info] Profile is reloaded from server. Reloading scheduler ...
[2020/05/07 10:27:26][info] [Backup (1576276018881)] Next backup will run in 8 hr 32 min 33 sec.
[2020/05/07 10:27:26][info] Profile is reloaded from server. Reloading scheduler ... Completed

If any errors are listed, or the timestamps aren't current, please let us know.
'''
===Version 6===
This affects both Mac and Windows clients. Especially after moving to a new computer, and sometimes after upgrading a Mac to Snow Leopard, the SWCP Backup client may fail to run on schedule.

The notes below tell how to inspect the log file on a Mac -- substitute similar for Windows, or skip down to "The Fix" below.

To find out what's going on, first check the scheduler logs. Run the Terminal program.
This will put you in your home directory. From there
cd .obm/log/Scheduler

The log file for today is named debug.log. Yesterday's log is debug.log.1, etc.
tail debug.log
will show you the last ten lines of the log file. The error message of interest will
look like:
Ignore scheduled / server initiated backup on this computer, Macintosh.
Should run on computer named 'Sayuri.local'.
The computer's name in this example is "Sayuri", but for some reason the BUS client
believes it to be named "Macintosh".

===The Fix===
To get the scheduler working again, log into the BUS web interface at https://bus.swcp.com
using your BUS client account name and password. From there select "Backup Set"
from the top right side menu.

Scroll down to the "Backup Schedule" section to this item:
"Run scheduled backup on computers named "
The text box should have the name of your computer. If this doesn't machine the current
name of your computer, edit it to match (in this example "Macintosh").

Scroll down to the "Update" button and click it. That should fix it -- your computer do the right thing at the next scheduled backup time.

Authenticated SMTP

2020-04-01T14:54:12Z

Nshaw:

__NOTOC__
More and more networks around the world are placing restrictions on who can send email through their services, and how they may do it. Sadly, this is a necessary step in the ongoing battle against spammers. Many of our customers need to send mail through the SWCP mail servers while using non-SWCP network connections (at a hotel, in a coffee shop, on a Comcast connection, etc.) The way to do that is using Authenticated SMTP.

Authenticated SMTP is a method for your email software to tell our mail server who you are, using your username and password. It is supported by all modern email software and is easy to set up. If you have had your email rejected for any of the following reasons, this will usually fix the problem:
* PBL rejection
* SPF rejection
* Port 25 blocked

The basic idea is to set your email program to send with the following configuration:
* Outgoing mail server (SMTP server): mail.swcp.com
* Port and/or protocol: Port 465 with SSL, or port 587 with TLS
* Username and password: the same as you use to retreive your email from SWCP

==Step-by-Step setup for different Mail Clients==
===Thunderbird===
# Go to the Tools menu (or on Linux, the Edit menu) and select Account Settings. (Note: if you do not see "Tools" tap your ALT key and it will appear in the top of your window)
# In the Account Settings window, click on "Outgoing Server (SMTP)"
# Select the server 'mail.swcp.com' and click the 'Edit' button
# In the 'Authentication method' pulldown menu, select 'Normal Password'.
# In the 'Connection Security' pulldown menu, select 'SSL/TLS'
# At this point, the "Port" setting should have changed to read 465.
# Click OK, then OK again to exit Account Settings.

===Outlook===
# Go the Account Settings menu:
#*(Outlook 2003) Go to Tools, then Email Accounts. Select 'View or Change Existing Accounts' and click the 'Next' button
#*(Outlook 2007) Go to Tools, then Account Settings
#*(Outlook 2010 and 2013) Go to the File tab, then the Info menu. In the Info menu, click 'Account Settings'
#*(Outlook 2016/Office 365), Go to File tab => Info menu => Click on Account Settings and then "Manage Profiles" from the pulldown menu
# Select the account to modify, click Change (not the 'Change Folder' button)
# Make sure "Log on using Secure Password Authentication (SPA)" is turned '''OFF''' (Yes, this is confusing ... "SPA" is used only with certain Windows networks, not with Internet Email).
# Click the 'More Settings' button
# Select the Outgoing Server tab
# Turn ON "My outgoing server (SMTP) requires authentication"
# Select the "Log on using..." option, and enter the username and password again, or select 'Use same settings as incoming'
# Make sure the "Secure Password Authentication" setting on this screen is '''OFF'''
# Select the Advanced tab
# Enable SSL for incoming and outgoing:
#* Beneath the incoming and outgoing ports, tick the checkbox next to 'This server requires an encrypted/secure connection (SSL)'.
#* If incoming or outgoing has a 'Use the following type of encrypted connection' option instead of the above, select 'SSL' from the pulldown next to it.
# Set the Outgoing server (SMTP) port number to '''465'''. The Incoming port should change to '''995''' or '''993''' automatically depending on whether you use POP3 or IMAP.
# To save the changes, Click OK, then next and finish in the previous menu.

===Outlook 2011 for Mac===
#Go to the Tools menu and select 'Accounts'
#In the Accounts menu, select the account to be changed
#In the Incoming and Outgoing server sections, check "Use SSL to connect". The Incoming port should change to '''995''' for POP, or '''993''' for IMAP
#If the outgoing port doesn't change automatically, check "Override default port" and set the port to '''465''' for SSL or '''587''' for TLS.
#Click the "More Options" button
#In the "Settings for: mail.swcp.com" window, set 'Authentication' to "Use Incoming Server Info"
# Click OK, then close the Accounts window to finish.

===Mac Mail (OSX 10.11 El Capitan and earlier)===
# Go to the Mail menu and select 'Preferences'
# In the Accounts menu of Preferences, select your SWCP account
# In the 'Account Information' section, click on the pulldown menu next to 'Outgoing Mail Server (SMTP) and select 'Edit SMTP Server List'
# In the following menu, click on the outgoing server that's marked as 'In Use By' your account. The server should be 'mail.swcp.com'
# Click on the 'Advanced' section
# Tick the 'Use SSL' checkbox, and set the port to 465.
# Next to 'Authentication', choose 'Password' from the pulldown menu. A username and password field will appear.
# Type your SWCP username and password into the fields
# Click OK, then close the Preferences menu. If you are prompted to do save your changes, click 'Save'

===Mac Mail (macOS 10.12 Sierra and later)===
# Go to the Mail menu and select 'Preferences'
# In the Accounts menu of Preferences, select your SWCP account
# Click the Advanced tab, uncheck the two "Automatically manage connection settings" checkboxes, and enter the following information into incoming AND outgoing server sections:
## Check 'Use TLS/SSL'
## Incoming port: 995 for POP, or 993 for IMAP
## Outgoing port: 465 or 587
## Authentication: Password
## Username and password: your SWCP logon information.
# Close the Preferences menu, clicking "Save Changes" if prompted.

===Apple iOS Mail (iPad, iPhone)===

# The mail account setup wizard will choose SSL by default
# To configure authenticated SMTP, just type your SWCP login info in to the outgoing username
and password fields (they are marked as 'optional' by default)

===Android Mail (called Gmail on later versions)===

# During setup, set SSL/Connection security/Security type (the wording varies) to "SSL, accept all certificates"
# In the outgoing server section, check "require sign-in" to enable authenticated SMTP

===Evolution===
In the section for creating a new email account or editing an existing one:
# On the Receiving Mail page:
#* Set "Use Secure Connection" to '''TLS Encryption'''
#* Set "Authentication Type" to '''Password'''
#* Put a checkmark in the "Remember Password" box.
# On the Sending Mail page:
#* Set "Server Type" to '''SMTP''', set "Server" to '''mail.swcp.com'''
#* Put a checkmark in the "Server Requires Authentication" box.
#* Set "Use Secure Connection" to '''TLS Encryption'''
#* Set "Authentication" to "Login"
#* Set "Username" to your email account username.
#* Check the "Remember Password" box.

===Eudora===
# First exit Eudora.
# Look in the Eudora directory for the folder "Extrastuff".
# In this folder there is a file named "esoteric.epi". Drag this file into the main Eudora directory.
# Restart Eudora then go to the Tools menu, Options, Ports, and change the ports here as needed.
# In the Sending Mail Category make sure "Allow Authentication" is checked
# Also, in the drop down box that says "Secure Sockets when Sending" set it to Required: Alternate Port (465).
This uses the login name for the incoming mail.
These steps are for Windows versions and may not be exact for a Mac.

==Others?==
If you use a mail program not covered here, please tell us what it is and we will try to add instructions for it.

==See Also==
* [[Setting up Thunderbird 3 for POP Accounts]]
* [[Configure Sendmail Client for Authenticated SMTP]]

[[Category: Email]]

2019-08-22T17:50:20Z

Nshaw:

BUS Seed Restore

2019-08-21T22:46:22Z

Nshaw:

If you are on a new system and have a local copy of your backup set (on an external hard drive,etc), you can restore your files using the BUS Client.

#Download and install the BUS Client software as described [[BUS Client Installation|here]]. If you are resuming backups on this computer, choose the Desktop or Server BUS Client. If you're just restoring files, install the Restore client. 
#Launch the client, and login with your BUS username and password.
#In the main menu, click Utilities [[File:Bus_utilities_icon.jpg|150px]] 
#In the Utilities menu, select Decrypt Backup Data [[File:Bus_decrypt_backup_data.jpg|600px]] 
#*In the first field, click "Browse" and navigate to the drive containing the backup set. You'll see a folder with the backup set's numerical ID. Select the "blocks" folder inside that folder. If you have multiple backup sets and need help identifying the right one, let us know. 
#*In the second field, specify a temp folder. It will default to the same folder path used on the system the Backup Set was running on, and will create that folder path if it doesn't exist. Using the "Browse" button, you create a new temp folder and direct it to use the new folder if needed. 
#Enter the encryption key for the backup set 
#Select the files to restore: [[File:Bus_decrypt_file_select.jpg|600px]] 
#* Using the folder pane on the left, check the files and folders that you want to restore. Leave everything checked to restore the entire set. 
#* You can search for files matching a particular pattern (*.jpg, for example) using the Search option in the lower left. 
#* If you want to restore an earlier version of a file from a previous backup job, you can select a particular date and time using the pulldown menus above the folder/file list. Your backup set's retention settings determines how far back you can restore deleted files. 
#Select the location to restore the files to. [[File:Bus_decrypt_restore_location.jpg|600px]] 
#* You can restore the files to their original location, or choose "Alternate location" and click the Browse button to select an different folder to restore to. 
#* To show additional restore parameters, click "Show Advanced Option" (the defaults are ok in most cases) 
#Click "Restore".

BUS Seed Restore

2019-08-21T22:45:24Z

2019-08-20T20:20:28Z

Nshaw:

BUS Client Installation

2019-08-20T20:18:34Z

Nshaw:

2019-08-20T19:41:59Z

Nshaw: Created page with "# If the BUS Client is not installed, use this installation guide first to install the software. If you are restoring to a new system that yo..."

# If the BUS Client is not installed, use this [[BUS Installing SWCP BUS Client | installation guide]] first to install the software. If you are restoring to a new system that you do not plan to backup, install the Restore Client. To restore from a local copy of data on a new system, see our [[BUS Seed Restore|seed restore guide]] 
# Launch the BUS Client and login with your BUS username and password 
# Click the Restore icon in the main menu [[File:Bus_restore_icon.jpg|200px]] 
# Select the destination to restore from in the next menu. This can be our server (SWCP BUS Server) or a local drive if you are also performing local backups. 
# Choose files to restore: [[File:Bus_restore_list.jpg|600px]] 
#* Using the folder pane on the left, check the files and folders that you want to restore. Leave everything checked to restore the entire set. 
#* You can search for files matching a particular pattern (*.jpg, for example) using the Search option in the lower left. 
#* If you want to restore an earlier version of a file from a previous backup job, you can select a particular date and time using the pulldown menus above the folder/file list. Your backup set's retention settings determines how far back you can restore deleted files. 
#Choose where to restore the files: [[File:Bus restore location basic.jpg|600px]] 
#* You can restore the files to their original location, or choose "Alternate location" and click the Browse button to select an different folder to restore to. 
#* To show additional restore parameters, click "Show Advanced Option" (the defaults are ok in most cases) [[File:Bus restore location adv.jpg|600px]] 
# Select a temp directory: [[File:Bus_restore_temp.jpg|600px]] 
#* The BUS Client uses a temporary directory to stream and merge incremental backups during the restore. By default it will choose something like C:\Users\your_username\temp. Using the default is generally ok, but if you are restoring any massive individual files (like a 1TB database, for example), be sure that you have enough room on the drive the temporary folder lives on. For example if you have a 1TB database file a possible 500GB worth of incrementals to merge, you'll want at least 1.5GB free. 
#Click "Restore"

File:Bus restore temp.jpg

2019-08-20T19:24:26Z

Nshaw:

File:Bus restore location adv.jpg

2019-08-20T19:16:59Z

Nshaw: