BUS Backups not running on schedule - Revision history

Nshaw at 16:33, 7 May 2020

2020-05-07T16:33:17Z

@@ Line 15: / Line 15: @@
 ** Open the BUS Client, then go to Backup Sets => [Backup Set Name] => Backup Schedule, enable the schedule with the slider button and click "OK" when prompted to run backups on your new computer.
 ===Version 6===
 This affects both Mac and Windows clients.  Especially after moving to a new computer, and sometimes after upgrading a Mac to Snow Leopard, the SWCP Backup client may fail to run on schedule.

Nshaw at 20:47, 21 February 2020

2020-02-21T20:47:27Z

Nshaw at 20:46, 21 February 2020

2020-02-21T20:46:34Z

← Older revision		Revision as of 14:46, 21 February 2020
Line 5:		Line 5:
	** Extend your computer's sleep/wake timer to ensure the computer is awake at the correct time		** Extend your computer's sleep/wake timer to ensure the computer is awake at the correct time
	** Choose a different time for the scheduled backups via the Backup Sets => => [Backup Set Name] => Backup Schedule menu of the client, or on https://backup.swcp.com		** Choose a different time for the scheduled backups via the Backup Sets => => [Backup Set Name] => Backup Schedule menu of the client, or on https://backup.swcp.com
	** Disable sleep timers entirely on the computer (not advisable on computers with battery power, like laptops), or ~~configure it~~ to disable sleep when the computer is plugged in		** Disable sleep timers entirely on the computer (not advisable on computers with battery power, like laptops), or set your power options to disable sleep when the computer is plugged in
	** Set a scheduled task to wake the computer at the scheduled backup time		** Set a scheduled task to wake the computer at the scheduled backup time
	* Problem with the BUS Client's scheduler service <br/>'''Solutions:'''		* Problem with the BUS Client's scheduler service <br/>'''Solutions:'''

Nshaw at 20:45, 21 February 2020

2020-02-21T20:45:43Z

Nshaw at 20:43, 21 February 2020

2020-02-21T20:43:52Z

← Older revision		Revision as of 14:43, 21 February 2020
Line 1:		Line 1:
			===Version 8===

			Missed backups can happen for several reasons, incuding
			* Computer being in standby (sleep or hibernation) at the time of the scheduled backup
			** Extend your computer's sleep/wake timer to ensure the computer is awake at the correct time
			** Choose a different time for the scheduled backups via the Backup Sets => => [Backup Set Name] => Backup Schedule menu of the client, or on https://backup.swcp.com
			** Disable sleep timers entirely on the computer (not advisable on computers with battery power, like laptops), or configure it to disable sleep when the computer is plugged in
			** Set a scheduled task to wake the computer at the scheduled backup time
			* Problem with the BUS Client's scheduler service
			** Restarting the computer will usually correct this issue
			** If rebooting is not possible/advisable, you can also restart the scheduler service by going (on Windows) with the following steps:
			*** Open a "Run" window (Windows key + R), type "services.msc" and click "Run"
			*** In the services menu, locate "SWCP BUS Client Services" then right-click and choose "Restart"
			* The scheduler is not configured to run on the correct system
			** Open the BUS Client, then go to Backup Sets => [Backup Set Name] => Backup Schedule, enable the schedule with the slider button and click "OK" when prompted to run backups on your new computer.

			===Version 6===
	This affects both Mac and Windows clients. Especially after moving to a new computer, and sometimes after upgrading a Mac to Snow Leopard, the SWCP Backup client may fail to run on schedule.		This affects both Mac and Windows clients. Especially after moving to a new computer, and sometimes after upgrading a Mac to Snow Leopard, the SWCP Backup client may fail to run on schedule.

Cheeks at 18:08, 8 September 2011

2011-09-08T18:08:33Z

← Older revision		Revision as of 12:08, 8 September 2011
Line 1:		Line 1:
	This affects both Mac and Windows clients. Especially after moving to a new computer, and sometimes after upgrading a Mac to Snow Leopard, the SWCP Backup client may fail to run on schedule.		This affects both Mac and Windows clients. Especially after moving to a new computer, and sometimes after upgrading a Mac to Snow Leopard, the SWCP Backup client may fail to run on schedule.

	The notes below tell how to inspect the log file on a Mac -- substitute similar for Windows.		The notes below tell how to inspect the log file on a Mac -- substitute similar for Windows, or skip down to "The Fix" below.

	To find out what's going on, first check the scheduler logs. Run the Terminal program.		To find out what's going on, first check the scheduler logs. Run the Terminal program.

Cheeks at 18:06, 8 September 2011

2011-09-08T18:06:14Z

← Older revision		Revision as of 12:06, 8 September 2011
Line 1:		Line 1:
	~~After an upgrade~~ to Snow Leopard the SWCP Backup client may fail to run on schedule.		This affects both Mac and Windows clients. Especially after moving to a new computer, and sometimes after upgrading a Mac to Snow Leopard, the SWCP Backup client may fail to run on schedule.

			The notes below tell how to inspect the log file on a Mac -- substitute similar for Windows.

	To find out what's going on, first check the scheduler logs. Run the Terminal program.		To find out what's going on, first check the scheduler logs. Run the Terminal program.
Line 11:		Line 13:
	Ignore scheduled / server initiated backup on this computer, Macintosh.		Ignore scheduled / server initiated backup on this computer, Macintosh.
	Should run on computer named 'Sayuri.local'.		Should run on computer named 'Sayuri.local'.
	The computer's name in this example is Sayuri, but for some reason the BUS client		The computer's name in this example is "Sayuri", but for some reason the BUS client
	believes it to be named Macintosh. ~~We've submitted a bug report on this issue~~, ~~but~~		believes it to be named "Macintosh".
	~~you can work around this bug by logging~~ into the BUS web interface at:
	https://bus.swcp.com		===The Fix===
			To get the scheduler working again, log into the BUS web interface at https://bus.swcp.com
	using your BUS client account name and password. From there select "Backup Set"		using your BUS client account name and password. From there select "Backup Set"
	from the top right side menu.		from the top right side menu.

	Scroll down to the ~~bottom of the list of files being backed up until you see~~		Scroll down to the "Backup Schedule" section to this item:
	"Run scheduled backup on computers named "		"Run scheduled backup on computers named "
	~~and a~~ text box ~~with~~ the name of your computer. ~~Change~~ this ~~to match what~~ the ~~BUS~~		The text box should have the name of your computer. If this doesn't machine the current
	~~client thinks~~ your ~~machine is named. In~~ this example "Macintosh".		name of your computer, edit it to match (in this example "Macintosh").
	~~This box is right above the "Backup Set Options" section~~.

	Scroll down to the "Update" button and ~~press update~~. That should do it.		Scroll down to the "Update" button and click it. That should fix it -- your computer do the right thing at the next scheduled backup time.

Cheeks: moved BUS not running on a Mac to BUS Backups not running on schedule

2011-09-08T18:00:51Z

moved BUS not running on a Mac to BUS Backups not running on schedule

← Older revision	Revision as of 12:00, 8 September 2011
(No difference)

Cheeks at 19:28, 1 September 2011

2011-09-01T19:28:54Z

← Older revision		Revision as of 13:28, 1 September 2011
Line 1:		Line 1:
	After an upgrade to Snow Leopard the SWCP Backup client ~~fails~~ to run on schedule.		After an upgrade to Snow Leopard the SWCP Backup client may fail to run on schedule.

	To find out what's going on, first check the scheduler logs. Run the Terminal program.		To find out what's going on, first check the scheduler logs. Run the Terminal program.

Jamii: Created page with "After an upgrade to Snow Leopard the SWCP Backup client fails to run on schedule. To find out what's going on, first check the scheduler logs. Run the Terminal program. This wil..."

2011-09-01T19:26:14Z

Created page with "After an upgrade to Snow Leopard the SWCP Backup client fails to run on schedule. To find out what's going on, first check the scheduler logs. Run the Terminal program. This wil..."

New page

After an upgrade to Snow Leopard the SWCP Backup client fails to run on schedule.

To find out what's going on, first check the scheduler logs. Run the Terminal program.
This will put you in your home directory. From there
cd .obm/log/Scheduler

The log file for today is named debug.log. Yesterday's log is debug.log.1, etc.
tail debug.log
will show you the last ten lines of the log file. The error message of interest will
look like:
Ignore scheduled / server initiated backup on this computer, Macintosh.
Should run on computer named 'Sayuri.local'.
The computer's name in this example is Sayuri, but for some reason the BUS client
believes it to be named Macintosh. We've submitted a bug report on this issue, but
you can work around this bug by logging into the BUS web interface at:
https://bus.swcp.com
using your BUS client account name and password. From there select "Backup Set"
from the top right side menu.

Scroll down to the bottom of the list of files being backed up until you see
"Run scheduled backup on computers named "
and a text box with the name of your computer. Change this to match what the BUS
client thinks your machine is named. In this example "Macintosh".
This box is right above the "Backup Set Options" section.

Scroll down to the "Update" button and press update. That should do it.

← Older revision		Revision as of 14:47, 21 February 2020
Line 2:		Line 2:

	Missed backups can happen for several reasons, incuding		Missed backups can happen for several reasons, incuding
	* Computer being in standby (sleep or hibernation) at the time of the scheduled backup<br/>'''Solutions:'''		* '''Computer being in standby (sleep or hibernation) at the time of the scheduled backup'''<br/>'''Solutions:'''
	** Extend your computer's sleep/wake timer to ensure the computer is awake at the correct time		** Extend your computer's sleep/wake timer to ensure the computer is awake at the correct time
	** Choose a different time for the scheduled backups via the Backup Sets => => [Backup Set Name] => Backup Schedule menu of the client, or on https://backup.swcp.com		** Choose a different time for the scheduled backups via the Backup Sets => => [Backup Set Name] => Backup Schedule menu of the client, or on https://backup.swcp.com
	** Disable sleep timers entirely on the computer (not advisable on computers with battery power, like laptops), or set your power options to disable sleep when the computer is plugged in		** Disable sleep timers entirely on the computer (not advisable on computers with battery power, like laptops), or set your power options to disable sleep when the computer is plugged in
	** Set a scheduled task to wake the computer at the scheduled backup time		** Set a scheduled task to wake the computer at the scheduled backup time
	* Problem with the BUS Client's scheduler service <br/>'''Solutions:'''		* '''Problem with the BUS Client's scheduler service''' <br/>'''Solutions:'''
	** Restarting the computer will usually correct this issue		** Restarting the computer will usually correct this issue
	** If rebooting is not possible/advisable, you can also restart the scheduler service by going (on Windows) with the following steps:		** If rebooting is not possible/advisable, you can also restart the scheduler service by going (on Windows) with the following steps:
	*** Open a "Run" window (Windows key + R), type "services.msc" and click "Run"		*** Open a "Run" window (Windows key + R), type "services.msc" and click "Run"
	*** In the services menu, locate "SWCP BUS Client Services" then right-click and choose "Restart"		*** In the services menu, locate "SWCP BUS Client Services" then right-click and choose "Restart"
	* The scheduler is not configured to run on the correct system <br/>'''Solution:'''		* '''The scheduler is not configured to run on the correct system''' <br/>'''Solution:'''
	** Open the BUS Client, then go to Backup Sets => [Backup Set Name] => Backup Schedule, enable the schedule with the slider button and click "OK" when prompted to run backups on your new computer.		** Open the BUS Client, then go to Backup Sets => [Backup Set Name] => Backup Schedule, enable the schedule with the slider button and click "OK" when prompted to run backups on your new computer.

← Older revision		Revision as of 14:45, 21 February 2020
Line 2:		Line 2:

	Missed backups can happen for several reasons, incuding		Missed backups can happen for several reasons, incuding
	* Computer being in standby (sleep or hibernation) at the time of the scheduled backup		* Computer being in standby (sleep or hibernation) at the time of the scheduled backup<br/>'''Solutions:'''
	** Extend your computer's sleep/wake timer to ensure the computer is awake at the correct time		** Extend your computer's sleep/wake timer to ensure the computer is awake at the correct time
	** Choose a different time for the scheduled backups via the Backup Sets => => [Backup Set Name] => Backup Schedule menu of the client, or on https://backup.swcp.com		** Choose a different time for the scheduled backups via the Backup Sets => => [Backup Set Name] => Backup Schedule menu of the client, or on https://backup.swcp.com
	** Disable sleep timers entirely on the computer (not advisable on computers with battery power, like laptops), or configure it to disable sleep when the computer is plugged in		** Disable sleep timers entirely on the computer (not advisable on computers with battery power, like laptops), or configure it to disable sleep when the computer is plugged in
	** Set a scheduled task to wake the computer at the scheduled backup time		** Set a scheduled task to wake the computer at the scheduled backup time
	* Problem with the BUS Client's scheduler service		* Problem with the BUS Client's scheduler service <br/>'''Solutions:'''
	** Restarting the computer will usually correct this issue		** Restarting the computer will usually correct this issue
	** If rebooting is not possible/advisable, you can also restart the scheduler service by going (on Windows) with the following steps:		** If rebooting is not possible/advisable, you can also restart the scheduler service by going (on Windows) with the following steps:
	*** Open a "Run" window (Windows key + R), type "services.msc" and click "Run"		*** Open a "Run" window (Windows key + R), type "services.msc" and click "Run"
	*** In the services menu, locate "SWCP BUS Client Services" then right-click and choose "Restart"		*** In the services menu, locate "SWCP BUS Client Services" then right-click and choose "Restart"
	* The scheduler is not configured to run on the correct system		* The scheduler is not configured to run on the correct system <br/>'''Solution:'''
	** Open the BUS Client, then go to Backup Sets => [Backup Set Name] => Backup Schedule, enable the schedule with the slider button and click "OK" when prompted to run backups on your new computer.		** Open the BUS Client, then go to Backup Sets => [Backup Set Name] => Backup Schedule, enable the schedule with the slider button and click "OK" when prompted to run backups on your new computer.