https://wiki.swcp.com/w/index.php?action=history&feed=atom&title=KB_49KB 49 - Revision history2026-10-09T00:17:32ZRevision history for this page on the wikiMediaWiki 1.45.1https://wiki.swcp.com/w/index.php?title=KB_49&diff=113&oldid=prevJamii: New page: ===How do I contact SWCP technical support and what should I say?=== Article:49 Created:1999-09-01 16:39:54 Categories: General Concepts SWCP Accounts and Policies ====Question o...2008-06-04T00:31:48Z<p>New page: ===How do I contact SWCP technical support and what should I say?=== Article:49 Created:1999-09-01 16:39:54 Categories: General Concepts SWCP Accounts and Policies ====Question o...</p>
<p><b>New page</b></p><div>===How do I contact SWCP technical support and what should I say?===<br />
Article:49<br />
Created:1999-09-01 16:39:54<br />
Categories:<br />
General Concepts<br />
SWCP Accounts and Policies<br />
<br />
====Question or Symptom====<br />
How will I get the most out of a call to SWCP tech support department?<br />
<br />
<br />
====Resolution====<br />
SWCP's friendly technical support staff is there to assist you with a wide<br />
range of Internet related issues.<br />
<br />
Please have the following information handy to help your technician solve your<br />
problem quickly:<br />
<br />
o Your trouble ticket number (if any -- for preexisting problems)<br />
o Your login name or customer number<br />
o Your operating system (e.g. Windows XP, MacOS X, etc.)<br />
o Description of problem including duration and frequency it occurs and<br />
the exact error messages you received<br />
<br />
If it's a software or usage problem:<br />
<br />
o Software and version which you are using (e.g. Netscape 7, Mozilla 1.0)<br />
<br />
If it's a modem or dialup related question:<br />
<br />
o Modem brand and model<br />
o Phone number your dialer is configured to call<br />
o Initialization string or "modem type" that your dialer shows<br />
<br />
Types of calls that SWCP tech support can help you with:<br />
<br />
o DSL circuit problems<br />
o Modem disconnects<br />
o Cannot reach some Internet site<br />
o Email getting bounced<br />
o Below normal download speeds<br />
o Anything Internet or networking related<br />
<br />
Types of calls that would be best handled by the software or hardware<br />
manufacturer's tech support: *<br />
<br />
Printer stopped working<br />
Need help to install latest MS Windows version<br />
MS Word is displaying all docs in green hue<br />
<br />
(*) SWCP would be glad to recommend 3rd party Mac and PC consultants who can<br />
make a site visit to help troubleshoot these non-Internet related problems.</div>Jamii