Jamii: /* Resolution */

2008-06-04T20:43:49Z

Resolution

Jamii: New page: ===How do I install the software for QWest DSL Megabit?=== Article:83 Created:2000-09-14 18:17:44 Categories: DSL ====Question or Symptom==== I've got the card installed. Now what? ...

2008-06-04T20:43:10Z

New page: ===How do I install the software for QWest DSL Megabit?=== Article:83 Created:2000-09-14 18:17:44 Categories: DSL ====Question or Symptom==== I've got the card installed. Now what? ...

New page

===How do I install the software for QWest DSL Megabit?===
Article:83
Created:2000-09-14 18:17:44
Categories:
DSL

====Question or Symptom====
I've got the card installed. Now what?

====Resolution====
You should have received a CD and some documentation. Insert the CD and start
the installation program. Be sure to install the modem's device driver. On the
ISP Information Window you'll be asked for the ISP name, and technical support
number. Those are:

Southwest Cyberport and 505-232-7992

If you see a screen asking to install TCP/IP networking click on the Install
TCP/IP button and follow the instructions to do this. TCP/IP is necessary for
using the Internet.

On the Specify Connection Type window, select Point-to-Point (PPP).
At this point in the installation, you'll be asked to restart your computer in
order to load the DSL modem drivers.

After rebooting you should see a "Specify IP Address" window. This has two
options,
Server assigned IP address(dynamic) and
Specify an IP Address(static).
Select the Server assigned IP address. Press the Next button.

You'll now see the IP Name Server Info window. You have two options here,
Server assigned name server addresses(dynamic), and
Specify Name Server addresses(static)
Check the Server assigned Name Server addresses (dynamic) button.

You can now go to the "Test your modem and Megabit connection". At this point,
follow the direction in your documentation for running the diagnostic tests.

The final test is the Internet Server Test. Press the Connect button (item 1).
You should see a screen that asks for your Username and password. These are
your email username, and the password you use to get email. If you email account
is lila and your password was fl0w3r you'd specify your username and password as
follows:
Username: lila@swcp.com
Password: fl0w3r

Don't change the information in the Phone number field.
Press connect. You should see the message "Verifying user name and password",
followed by "Connection established". At this point you have an Internet
connection. You can complete the internet test by clicking on the "US West
Megaspeed" link. It will bring up either Netscape or Internet Explorer and
go to a US West web page.

If you don't see "Connection established" or you can't browse the web at this
point, please give us a call and we'll help you diagnose the problem.

====Related URLS====
http://www.uswest.com/products/data/dsl/faq.html

====Related KB articles====
[[KB 81]] How do I configure my Cisco 675 or 678 for Megabit service?

[[KB 82]] I need help setting up my QWest DSL connection.

← Older revision		Revision as of 14:43, 4 June 2008
Line 23:		Line 23:
	On the Specify Connection Type window, select Point-to-Point (PPP).		On the Specify Connection Type window, select Point-to-Point (PPP).
	At this point in the installation, you'll be asked to restart your computer in		At this point in the installation, you'll be asked to restart your computer in
	order to load the DSL modem drivers.		order to load the DSL modem drivers.

	After rebooting you should see a "Specify IP Address" window. This has two		After rebooting you should see a "Specify IP Address" window. This has two
	options,		options,
	Server assigned IP address(dynamic) and		Server assigned IP address(dynamic) and
	Specify an IP Address(static).		Specify an IP Address(static).
Line 34:		Line 34:
	Server assigned name server addresses(dynamic), and		Server assigned name server addresses(dynamic), and
	Specify Name Server addresses(static)		Specify Name Server addresses(static)
	Check the Server assigned Name Server addresses (dynamic) button.		Check the Server assigned Name Server addresses (dynamic) button.

	You can now go to the "Test your modem and Megabit connection". At this point,		You can now go to the "Test your modem and Megabit connection". At this point,
Line 56:		Line 56:
	If you don't see "Connection established" or you can't browse the web at this		If you don't see "Connection established" or you can't browse the web at this
	point, please give us a call and we'll help you diagnose the problem.		point, please give us a call and we'll help you diagnose the problem.


	====Related URLS====		====Related URLS====

KB 83 - Revision history

Jamii: /* Resolution */

Jamii: New page: ===How do I install the software for QWest DSL Megabit?=== Article:83 Created:2000-09-14 18:17:44 Categories: DSL ====Question or Symptom==== I've got the card installed. Now what? ...