Billing Policies

SWCP has traditionally provided accounts that were priced to serve customers varying needs for resources; some users only dialup occasionally and only need a few hours per month, others are on all day long and need many more hours. So we offer three levels of dialup accounts, Casual, Medium, and Deluxe. We always felt that offering only a fixed price, all-you-can-eat account penalized the casual user, who was subsidizing the commercial user, and that promotes waste and gluttony.

1. Southwest Cyberport charges a monthly fee for a block of dialup hours, and an hourly rate for all the hours used over that amount. New customers pay a sign-up fee in advance.

2. Hours not used from the monthly allotment do not carry over to the next month.

3. Customers are billed for each month effective on the first day of that month. The bill will be for the customer's monthly rate plus any excess time used past the allotment for the previous month. Payment is due on the last day of the month in which the bill is sent. Failure to pay in a timely manner may result in the account being suspended. The account may be re-activated following payment of all past-due fees. If this occurs several times a $15 reinstatement fee will be assessed.

4. Customers may access SWCP's computer system any time of the day or night. There is no daily cap on connect time. Customers may request a change in their Pricing Plan at any time during the month. Requests take effect at the beginning of the current month, or the following month. We will help you minimize your bill each month.

TNT and NMIA originally offered accounts that were one price, pay in advance, all-you-can-eat accounts. We continue to honor those remaining accounts under their original terms. We will move former TNT or NMIA customers to SWCP pricing plans if that will benefit the customer.