KB 325
I can receive e-mail, but can't send. I have Norton, help!
Article:325 Created:2004-12-09 10:07:35 Categories: E-mail Virus Information Security
Question or Symptom
You've recently updated Norton, now you're unable to send e-mail. You're probably receiving an error similiar to this: "Your email message to <address> with the subject <subject> was unable to be sent because the connection to your mail server was interrupted. Please open your email client and re-send the message from the Sent Messages folder." In the left hand corner of the screen, you may also see an error code from Norton, 1003-9.
Resolution
There are a few possible fixes for this issue. First, re-run Live Update for Norton. With any luck, they will have released a patch to correct the issue. Failing that, the first step is to disable e-mail scanning. Follow these instructions to do so:
- Close any open email programs.
- Start Norton AntiVirus.
- After the program opens, click the Options button.
- In the left pane, under the Internet heading, click Email.
- In the right pane, go to the "What to scan" section,
- Uncheck the "Scan outgoing Email" box.
- Click OK.
- Close Norton AntiVirus.
If this doesn't correct the problem, completely disable Norton. Do this by right-clicking the Norton AV icon (yellow monitor) on the taskbar (by the clock) and selecting "Disable" or "Disable Auto-Protect."
Failing that, the last option is to ultimately uninstall Norton and perform a reinstall at a later date.
If you need virus protection in the interim, there is an excellent anti-virus program we recommend. AVG (Anti Virus Guard), from Grisoft. It's free for personal use and won't interfere with your e-mail.
Related URLS
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2002071214223706?OpenDocument&src=_mi&product=CC&version=2.1.3.4&language=english&module=1003&error=9&build=Symantec http://www.symantec.com http://www.grisoft.com
