Billing Policies

1. Southwest Cyberport charges a monthly fee for a block of hours, and an hourly rate for hours over that amount. New customers pay a sign-up fee in advance.

1. Hours not used from the allotment do not carry over to the next month.

1. Customers are billed for each month on the first day of that month. The bill will be for the customer's monthly rate plus any excess time used past the allotment for the previous month. Payment is due on the last day of the month in which the bill is sent. If payment is not received due date, a second notice will be mailed and a 5% late fee due. If payment is not received by the 15th day of the following month, the account may be suspended. The account may be re-activated following payment of all past-due fees. If this occurs several time a $15 re-instatement fee will be assessed.

1. Customers may access SWCP's computer system any time of the day or night. There is no daily cap on connect time. Customers may request a change in their Pricing Plan up to once per month. Requests take effect at the beginning of the following month.