Who can modify your account?

Who can make changes to your account?

The primary account holder ONLY

The Primary account holder is responsible for the account. Only the primary account owner or their designated agent can make billing changes, request new services or receive password information.

Why so strict?

We've had divorced wives cancel their husband's accounts; divorced husbands demand to read their wife's email; disgruntled employees try to cancel their employer's web services, etc.

Our policies are to protect you.

Can I designate someone else to make changes?

Sure. You can have anyone you authorize make changes for you. You can do this from the Members Section of our website, or you can tell us in writing that you want to do this. Our mechanism for alternative account management is the Account Contact. You can specify an Account Contact that is authorized to make any changes, or you can restrict this person to certain types of changes. For example, a company may hire a web designer and set up a secondary account for them to use for the website. You may want to delegate web design issues to this person, but not give them full control of the account.

Secondary accounts

A secondary account holder doesn't have any special privileges regarding the account. The account is always owned by the primary account holder. One common type of account delegation is to specify a secondary account holder as an account contact with authority to make changes to their account only.

But I own the company

Selecting the account owner and account contacts is a important decision. We consider whoever has signed the SWCP contract to be the account owner. If the account should be owned by the company, be sure and check the "Corporate Account" check box on the sign-up form. This will make changing account owners easier.